Internetbox 3

If the old box is still lying around; see if this still works.

Otherwise, I would contact Swisscom directly via telephone on 0800 800 800 - they can check the line and the connection to the Internet box. In the event of a defect in the line, an employee would probably come by - if the previous box was working, then it would be a defect with the Internet-Box 3.

Okay, then try that again; If you get stuck, contact the hotline and if it still doesn’t work, maybe ask if you can replace the Internet box as a test. Maybe the device itself simply has a “bird” ;-).

@Gioppaplaff37 try putting the fiber optic cable in plug 1 instead of plug 2.

2. It is possible that the fiber cable was not switched or was switched incorrectly.

3. Possibility fiber cable was spliced.

A Swisscom technician can only determine options 2+3 on site.

It is clear why the devices such as cell phones, tablets, etc. can no longer find the network, as the router cannot load a user-defined (customer) configuration (Plug & Pray configuration IB 3 flashes white) because there is no connection to the Internet.

Router currently has default (factory) settings.

@Gioppaplaff37 then the connection cable from the router or SFP module from the router may already be defective or the router itself.

2. Possibility that the Anschluss was accidentally connected in the control center.

Hello @Gioppaplaff37

Will your internet access work again with the new cable?

Greetings Samuel

I have the same problem, switched to Swisscom at the beginning of June, at first nothing worked, then after 2 days it worked until June 27th, 21 then it just flashes red. Box was replaced yesterday but nothing works except that it flashes red ☹️

1. Check the Swisscom fault page to see whether there may be a problem where you live

2. Usually it’s not the router. It’s always replaced (pointlessly) by support, but it usually doesn’t help.

3. The fiber optic cable must not be kinked and the plugs must be inserted neatly into the wall socket and router. Please check again.

4. Did you happen to get another fiber optic module? Your Anschluss may have been switched from Fiber P2P to P2MP and then it needs a different module. Then you should also have received information.

5. Call the hotline. They should check the Anschluss.

6. You can’t do anything more.

Already done everything x times, a technician is coming on Friday (Cablex on behalf of Swisscom)

We also had fiber optics from the previous provider and never had a problem!!!!

Then I keep my fingers crossed. Problems can also arise with a fever if everything is not cleaned cleanly.

The funny thing is that it worked since June 3rd, 2021 until Monday June 28th, 2021 🤔

Which fiber module do you have in the IB3? You are the only one in the house on P2MP, the others on P2P. Did you have 1 GB or 10 GB as of June 3rd, 2021?

I have 300 Mbit s. Swisscom Internet M. The one with the red fiber optic plug on the internet box