cancel
Showing results for 
Search instead for 
Did you mean: 
SOLVED
  • The questioner has marked this post as solved.

Internet box working but constantly waiting for personal settings

Novice
1 of 2

Hi. My internet box is working but (I can run my TV box and all devices fine) but it is constantly showing 'waiting for personal settings' so the red light is flashing all the time.  It started after I lost the internet connection for around a minute (not sure why - there was no power outage). I called the help desk and they weren't able to fix it remotely. I unplugged and re-booted and it started working fine after a few minutes - except for constantly showing 'waiting for personal settings' and the red light flashing. It has been like this for 24 hours.

MOST HELPFUL ANSWER

Accepted Solutions
Novice
2 of 2

Fixed! Swisscom tried re-starting the internet box again remotely and it worked. Strange that doing the same thing 24 hours earlier didn't work!

Edited
1 Comment
Novice
2 of 2

Fixed! Swisscom tried re-starting the internet box again remotely and it worked. Strange that doing the same thing 24 hours earlier didn't work!

Edited