Hi. My internet box is working but (I can run my TV box and all devices fine) but it is constantly showing 'waiting for personal settings' so the red light is flashing all the time. It started after I lost the internet connection for around a minute (not sure why - there was no power outage). I called the help desk and they weren't able to fix it remotely. I unplugged and re-booted and it started working fine after a few minutes - except for constantly showing 'waiting for personal settings' and the red light flashing. It has been like this for 24 hours.