Good day. I had my defective 5G receiver disposed of at Swisscom Lucerne and bought a new one at the same time. He’s now at home and can’t install it properly (all cables are installed correctly) because I can’t activate the receiver. The telephone support person says that as long as the green light is on, the receiver is OK. How do you activate the 5G receiver?
Thank you very much for your support.
Silvio Della Chiesa
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
@Deunauvi43 Dear Silvio, I analyzed your line. The question arose: Why did you come to the conclusion that the 5G booster was defective? I’m asking a bit of a “stupid” question because… it always worked, but the combination may not work for you… actually. But I have to elaborate a little more:
You have a g.Fast Anschluss with a bandwidth of up to 200mbps. But the line had problems a long time ago (or always did), which is why it was limited for safety reasons. But this means that the operating state always switches back and forth between g.Fast and the slower vectoring… when you restart the router and depending on the current level of interference on the line.
The crux of the matter is: if the line runs on vectoring, then the booster works; if it runs on g.Fast, then the booster doesn’t work. That’s absolutely right, because the line MUST run on g.Fast and you can’t use the booster with g.Fast (yet)! This also gives you more bandwidth than Vectoring+Booster.
What to do: Switch off the booster (disconnect the small box from the power). Then we have to find the cause of the problems, why the planned performance is nowhere near being achieved. There will now be a first short interruption so that I can test when the errors occur. We simply have to get the line fast and stable, without the 5G booster.
In a few months (or the beginning of 2024) you should be able to use the booster again, as g.Fast will then be supported. So you can benefit from the fast line plus 5G signal.
I hope this explains the current situation.
Best regards
@WalterB thanks for pinging
Roger G.
Swisscom (Schweiz) AG, Product Manager Wireline Access
Deunauvi43 Thanks for removing the booster. Here are a few insights:
At the bottom of yesterday’s values with the booster active, the speed was reduced to 98mbps. Increased to 108mbps this morning without booster. I have now optimized the line again in the first 2 steps, i.e. reduced the stabilization twice. This means we are currently achieving 162mbps, which is more than you previously achieved with the booster. With a speed test you will even measure a little more.
We let this run like this for 2 days and if the line is ok, then we can optimize it again step by step until we are at the standard values. I’m pretty sure we’ll get 200mbps, which is what the checker at your address says.
Roger G.
Swisscom (Schweiz) AG, Product Manager Wireline Access
Deunauvi43 wrote:
Greetings Roger G.
Today I had around 200 Mbps all day. Unfortunately these have fallen back to 126. My router is running normally and I can’t find any errors. I wish you a nice evening.
Silvio Della Chiesa
Hmm, I still see around 200mbps in the download or you are measuring from another device, e.g. via WLAN).
Did you restart the router last night and this morning? If not, please check whether the power supply from the router is cleanly plugged into the socket and the 12V cable from the power supply is cleanly plugged into the router. Or better, make sure the power supply is not plugged into a power rail. Somehow I’m seeing strange interruptions that don’t come from the Swisscom network.
These are real speed tests on your router:
Roger G.
Swisscom (Schweiz) AG, Product Manager Wireline Access
