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Roaming doesn’t work

Novice
1 of 4

Hi, I’m traveling in Netherlands and Belgium and the roaming doesn’t work - it stopped working yesterday in the morning - I checked I have subscription and plus I bought additional package. The 4g sign is showing, but there is no connection/no internet. From today the Swisscom pit is not loading. 

I tried restarting, I reset all network settings, I switched on/zodiac phone.

i am currently in Brussels and have no internet except for WiFi in a cafe, which is absolutely inaccaptsble!

3 Comments
Community Manager
2 of 4

Hello @Oliko29

 

I am very sorry you experienced roaming problem. 

 

Are you still abroad or back in Switzerland ?

 

Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!
Novice
3 of 4

I am now back in Switzerland. Unfortunately, the lack of support from Swisscom was quite disappointing.

Community Manager
4 of 4

Dear @Oliko29

 

Sorry you feel that way. 

 

According to your file, it seems that the issue was because of a subscription change in progress. 

 

I refunded you the amount of CHF 14.90 for the Europe Data Travel 1GB.

 

Sorry again for the inconvenience.

 

Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!