We are changing our products to make it easier and clearer to make calls and surf abroad as of 1 July 2021. The main difference: more cost security for you.
What is new from 1 July?
Do I need to do anything?
With or without a data allowance in your Mobile subscription: from 1 July, you need to set your roaming limits for calls/SMS/MMS and surfing in the Swisscom Cockpit under “Costs” before you set off. You can also adjust the limits later in the Swisscom Cockpit. Access to the Cockpit is free of charge and does not use roaming credit.
Find out on this page what else is changing from 1 July 2021. Do you have any questions or comments? Please feel free to have your say and engage with the Swisscom Community.
Could you please describe exactly what will change in following (current) context, because having half on something unlimited means unlimited:
- UE/West Europe: 40 GB/month
- phone/sms/mms: unlimited
- rest of the world: 100 MB/month
- 1000 msg/month
thanks for contribution
this equivalent post on the Community in German should answer the request
to read and translate if necessary
" The adjustment only relates to the roaming limit. In other words, everything that is used in addition to the included volume (news, minutes, data). And this limit can be adjusted at any time in the Swisscom Cockpit. Your inclusive volume remains unchanged. Warm wishes CorinaS"
" Regardless of the subscription (with or without inclusive units), you could already set a cost limit in the cockpit. This limit came into effect when activities are carried out in the roaming area that cause additional costs, i.e. are not included. So far this was one limit for everything, now there are two limits that can be managed separately. For customers who have already entered a limit, this value is divided equally between the new limits, but can of course be changed at any time. There is NO change to the included units, only the protection against high roaming costs is further refined and can thus be influenced in more detail. ThomasS"
You will continue to enjoy your 40 GB data per month and unlimited phone and SMS for the European Union/Western Europe, respectively 100 MB an 1'000 SMS per month outside EU/Western Europe.
You can check the roaming tariffs on this link: https://bit.ly/3ppGmPm
Hope it helps!
All the infos about the new Travel Voice 12 months will be available from 1 July.
Thank you for your patience.
the new Telecommunications act, in its art.10b.3, specifies that satellite roaming should be made available as a separate option, independently of other roaming changes:
on the other hand, on your web page
you write that you are totally switching off satellite roaming and do not mention any possibility to turn it back on.
Do you plan to maintain a possibility of satellite roaming? I need this feature.
As mentioned by @CorinaS in the german part of our community:
Es ist so: Mit einem Satellitentelefon ist keine Echtzeitabrechnung möglich, weshalb keine Kostenlimite garantiert werden kann. Dies wird jedoch per 1.7. vorgeschrieben. Ausserdem verwenden nur sehr wenige Kund*innen ihre SIM-Karte in einem Satellitentelefon, welches auch anderweitig abgerechnet werden kann. Deshalb hat sich Swisscom aufgrund der neuen Regulierungsanforderung entschieden, die Abrechnung via SIM-Karte nicht mehr anzubieten. Ich hoffe, diese Antwort hilft dir weiter. Liebe Grüsse!
To transalte this:
Real-time billing is not possible with a satellite phone, which is why no cost limit can be guaranteed. However, this will be mandatory as of 1.7. In addition, very few customers use their SIM card in a satellite phone, which can also be billed in other ways. Therefore, due to the new regulatory requirement, Swisscom has decided to no longer offer billing via SIM card.
I have also be surprised about the end of roaming on cruise ships and aircrafts. Swisscom has always been the provider that had the most roaming agreement around the globe, so it is a bit surprising. Moreover, the market of cruises/flights is always keeping growing (obviously before COVID-19) fast.
As I said on the German speaking forum, Sunrise offer the option to deactivate Satellite connections for a while now, directly in the cockpit.
We will see if the arguments of Swisscom are true about the technical considerations by observing the behaviour of the competitors.