cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
SOLVED
  • The questioner has marked this post as solved.

Can't find my prepaid number in my Customer Center anymore

AndyMo
Level 1
1 of 3

My inOne mobile prepaid product previously was listed in "My Products" section of My Swisscom Customer Center.

Since I've replaced my old SIM card to a new one in nano format I don't see it anymore .

 

How can I get it back to my products list?

 

Thanks!

Edited
ACCEPTED SOLUTION 1

Accepted Solutions
LeylaG
Community Manager
2 of 3

Hello @AndyMo 

 

I asked a collegue from the technical support to link again your prepaid number to your Swisscom login.

 

You should now be able to see it again.

 

Let me know if it is ok.

Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!
A like always brings a smile 😄 Don't forget to accept helpful solutions
Edited
2 Comments 2
LeylaG
Community Manager
2 of 3

Hello @AndyMo 

 

I asked a collegue from the technical support to link again your prepaid number to your Swisscom login.

 

You should now be able to see it again.

 

Let me know if it is ok.

Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!
A like always brings a smile 😄 Don't forget to accept helpful solutions
Edited
AndyMo
Level 1
3 of 3

Yes! Now it's ok again.

 

Thanks you!

Back to top