I am stuck abroad and to not want to loose my Prepaid number for my phone. What do I have to do, as I do not want to lose the money I have still available in the account.
To avoid any deactivation of your SIM card, we recommend to send an SMS or make a call every 6 months. See more information on this link https://bit.ly/3jIHY2F
Hope it helps!
for administrative problems it is preferable to contact Swisscom customer service directlyContact for your requests & complaintsSelect your request and contact Swisscom by hotline, chat or text message
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