What Swisscom «nova» stands for
Swisscom would like to develop new products, services and product features with interested customers as early as possible. A product or service can be given the Swisscom «nova» label if it is still in the development or test phase or if market demand is still under review. This way the development team can gain valuable feedback and input for further development.
Direct Communication
With the «nova» label customers get access to Swisscom's latest developments and can play an active role in innovations by giving feedback. This is why customer contact and support is provided directly by the development teams. The usual Swisscom contact channels such as the Helpline or the Shops always link customers to the website of Swisscom «nova» when getting requests on «nova» labelled products or services, where access to those products is provided.
Users of «nova» products and services
Depending on the level of development and access (intern-closed-public), products, services and new product features with the «nova» label are available to a selected group or to everyone. Technical conditions such as a particular operating system can also be prescribed.
Quality, security and data protection
As with all Swisscom products and services, there are strict guidelines for using the Swisscom «nova» label in terms of security, data protection and quality. Swisscom reserves the right to stop a «nova» labelled product, service or product feature if it does not receive a positive response from customers.
FAQ
What is the purpose of the «nova» label?
If a product, service or new product feature has the «nova» label, customers can use, test and develop it jointly with Swisscom while it is still in the development phase. This enables customers to obtain the latest products – before they have been officially released – and provide input for forthcoming versions.
Are products, services and new product features with the «nova» label only available to Swisscom customers?
No. Products, services and new product features carrying the «nova» label are aimed either at the overall market or at specific segments. For example, some products may be subject to certain conditions, such as an existing Swisscom login or device-specific specifications.
How do customers provide feedback, and where do users get support for products and services with the «nova» label?
Communication flows via the specific product websites, where product teams handle support and customer interaction directly. Swisscom's general customer support and Swisscom Shops cannot provide information about products and services with the «nova» label. They only refer inquiries to the website www.swisscom.ch/nova, which lists all of the products and services with the «nova» label.
Will all new Swisscom products and services carry the «nova» label from now on?
Not all new Swisscom products and services will carry the «nova» label. All of the products, services and new product features carrying the «nova» label can be found at www.swisscom.ch/nova.
What sets «nova» products and services apart from other others?
Unlike regular Swisscom products, «nova» products and services are still in development or at the stage of gauging market demand. The user interface, possible price plans and customer segments can all be adjusted during the «nova» phase, for instance. Swisscom also has the right to discontinue a «nova» labelled product.
Are there any risks associated with using products, services and new product features with the «nova» label?
No. Just as with any other Swisscom products, strict regulations apply to the «nova» label with regard to security, privacy and quality. Support is provided directly by the product teams.
How long do products, services and new product features stay at the «nova» stage?
The length of time a product, service or new product feature carries the «nova» label depends on its development stage.
What happens if a «nova» product gets discontinued?
The «nova» label distinguishes products, services and new product features that are still in development. This means that they could be taken off the market. If this happens, people using «nova» products will be notified in advance.