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SOLVED
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How to delete MySwisscom account?

Kehicha89
Level 3
1 of 9

Dear Sir/Madam,

 

I left Switzerland and I don't want to have account in MySwisscom, how can I delete it?

 

Thank you!

ACCEPTED SOLUTION 1

Accepted Solutions
Gaeilgeoir
Level 3
4 of 9

@Kehicha89 Then. please call the Hotline, within CH 0800 800 800, from abroad +41 62 286 12 12. They can delete your account.

Ma olaim an t-airgead is ma bhronnaim an t-or
O caide sin do'n te sin nach mbaineann sin do
8 Comments 8
Gaeilgeoir
Level 3
2 of 9

@Kehicha89 YOu can click here:

 

https://www.swisscom.ch/en/residential/help/contact.html

 

There you find the cancellation field:

 

Gaeilgeoir_0-1632473160629.png

and there, "moving to another country":

Gaeilgeoir_0-1632473286493.png

 

Ma olaim an t-airgead is ma bhronnaim an t-or
O caide sin do'n te sin nach mbaineann sin do
Kehicha89
Level 3
3 of 9

I cancelled my contract already, I want to delete account.

Gaeilgeoir
Level 3
4 of 9

@Kehicha89 Then. please call the Hotline, within CH 0800 800 800, from abroad +41 62 286 12 12. They can delete your account.

Ma olaim an t-airgead is ma bhronnaim an t-or
O caide sin do'n te sin nach mbaineann sin do
Kehicha89
Level 3
5 of 9

Thank you for your answer, but I am not planning to pay for international call to delete account in service that I am not using. I will just mark it as spam in my mailbox and redirect all messages to trash.

Gaeilgeoir
Level 3
6 of 9

@LeylaG can you help?

Ma olaim an t-airgead is ma bhronnaim an t-or
O caide sin do'n te sin nach mbaineann sin do
LeylaG
Level 3
7 of 9

Hello @Kehicha89 @Gaeilgeoir 

 

Thank you for your message. 

 

I have the possibility to delete your Swisscom login to access to your MySwisscom account.

 

Let me know if I can do it.

 

Leyla

 

 

Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!
A like always brings a smile 😄 Don't forget to accept helpful solutions
Edited
Gaeilgeoir
Level 3
8 of 9

Hello @LeylaG 

 

it is @Kehicha89, who wants to have deleted his/her account. Please do not delete my account 🙏🙏🤪🤣.

 

Ma olaim an t-airgead is ma bhronnaim an t-or
O caide sin do'n te sin nach mbaineann sin do
DeanZ
Level 3
9 of 9

Hi @Kehicha89

 

Were you able to resolve your issue in any other way? If not, please send me your details such as customer number, full name of the My Swisscom account and the username via private message. Afterwards I will gladly take care of it.

 

Greetings

DeanZ

Ich moderiere das Kunden–Helfen–Kunden Forum, ein digitaler Begegnungsraum zu Themen rund um Swisscom Produkte.
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