cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
SOLVED
  • The questioner has marked this post as solved.

How to delete MySwisscom account?

Kehicha89
My Swisscom Experte
1 of 9

Dear Sir/Madam,

 

I left Switzerland and I don't want to have account in MySwisscom, how can I delete it?

 

Thank you!

ACCEPTED SOLUTION 1

Accepted Solutions
Gaeilgeoir
My Swisscom Experte
4 of 9

@Kehicha89 Then. please call the Hotline, within CH 0800 800 800, from abroad +41 62 286 12 12. They can delete your account.

Ma olaim an t-airgead is ma bhronnaim an t-or
O caide sin do'n te sin nach mbaineann sin do
8 Comments 8
Gaeilgeoir
My Swisscom Experte
2 of 9

@Kehicha89 YOu can click here:

 

https://www.swisscom.ch/en/residential/help/contact.html

 

There you find the cancellation field:

 

Gaeilgeoir_0-1632473160629.png

and there, "moving to another country":

Gaeilgeoir_0-1632473286493.png

 

Ma olaim an t-airgead is ma bhronnaim an t-or
O caide sin do'n te sin nach mbaineann sin do
Kehicha89
My Swisscom Experte
3 of 9

I cancelled my contract already, I want to delete account.

Gaeilgeoir
My Swisscom Experte
4 of 9

@Kehicha89 Then. please call the Hotline, within CH 0800 800 800, from abroad +41 62 286 12 12. They can delete your account.

Ma olaim an t-airgead is ma bhronnaim an t-or
O caide sin do'n te sin nach mbaineann sin do
Kehicha89
My Swisscom Experte
5 of 9

Thank you for your answer, but I am not planning to pay for international call to delete account in service that I am not using. I will just mark it as spam in my mailbox and redirect all messages to trash.

Gaeilgeoir
My Swisscom Experte
6 of 9

@LeylaG can you help?

Ma olaim an t-airgead is ma bhronnaim an t-or
O caide sin do'n te sin nach mbaineann sin do
LeylaG
My Swisscom Experte
7 of 9

Hello @Kehicha89 @Gaeilgeoir 

 

Thank you for your message. 

 

I have the possibility to delete your Swisscom login to access to your MySwisscom account.

 

Let me know if I can do it.

 

Leyla

 

 

Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!
A like always brings a smile 😄 Don't forget to accept helpful solutions
Edited
Gaeilgeoir
My Swisscom Experte
8 of 9

Hello @LeylaG 

 

it is @Kehicha89, who wants to have deleted his/her account. Please do not delete my account 🙏🙏🤪🤣.

 

Ma olaim an t-airgead is ma bhronnaim an t-or
O caide sin do'n te sin nach mbaineann sin do
DeanZ
My Swisscom Experte
9 of 9

Hi @Kehicha89

 

Were you able to resolve your issue in any other way? If not, please send me your details such as customer number, full name of the My Swisscom account and the username via private message. Afterwards I will gladly take care of it.

 

Greetings

DeanZ

Ich moderiere das Kunden–Helfen–Kunden Forum, ein digitaler Begegnungsraum zu Themen rund um Swisscom Produkte.
Back to top