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Return of deposit

1 of 5

Hello,

 

I never received my deposit after 12 months of having service. My contract began in 2015.

 

What is the address that I can write for the return of my deposit.

 

Regards,

Marc

ACCEPTED SOLUTION 1

Accepted Solutions
Super User
2 of 5

@Schangiozie59 

 

for any administrative request, contact the Swisscom Hotline directly

 

Select your request and contact Swisscom by hotline, chat or text message.

 

My request is : 

4 Comments 4
Super User
2 of 5

@Schangiozie59 

 

for any administrative request, contact the Swisscom Hotline directly

 

Select your request and contact Swisscom by hotline, chat or text message.

 

My request is : 

Community Manager
3 of 5

Hello @Schangiozie59

 

Have you been able to contact our assistance regarding the return of your deposit?

 

Let us know if we can help you further.

 

Have a nice day

Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!
A like always brings a smile 😄 Don't forget to accept helpful solutions
4 of 5

Yes, I have spoken with them. They claim that I should have gotten my deposit back after a year, but I didn't and they don't have any traces of the deposit in their system 😕

Community Manager
5 of 5

Hello @Schangiozie59

 

Thank you for your feedback and sorry to hear you got this reply.

 

Just to let you know, I forwarded your issue to our finance department in order for them to investigate further.

 

You will be informed shortly.

 

Have a good day

Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!
A like always brings a smile 😄 Don't forget to accept helpful solutions
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