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My Swisscom home page

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1 of 7

Until very recently my link to the MySwisscom page opened directly in the English version. For the last few days it opens in German (which I regret to admit I cannot understand), I have to go to the top right hand corner of the page to select the English.

Is there any way that I myself can set the default language as English? Or do I have to go through the hotline, because I tried that and they said they had changed it to English, but it still opens in German.

Help, please.

MOST HELPFUL ANSWER

Accepted Solutions
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Community Manager
6 of 7

Hello again @Schiweneiss15 

I just got the feedback, that they fixed the issue today.
They said it has been tested by using the Internet Explorer.

Could you please retry it with firefox too?

 

Thanks
IvanH

Swisscom Mitarbeiter im Bereich Social Media & Community Management.
Employé Swisscom dans le domaine Social Media & Community Management.
Swisscom employee in the field of Social Media & Community Management.
Edited
6 Comments
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Community Manager
2 of 7

Hello @Schiweneiss15 

 

Thank you for the contribution. 🙂

 

I already informed the responsable collaborator and am currently waiting for his reply.

 

Have a good start into the week.

IvanH

Swisscom Mitarbeiter im Bereich Social Media & Community Management.
Employé Swisscom dans le domaine Social Media & Community Management.
Swisscom employee in the field of Social Media & Community Management.
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3 of 7

Thank you IvanH, I hope we can resolve this. Have a nice day.

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Community Manager
4 of 7

Hey @Schiweneiss15 

 

Which browser are you currently using? And have you already tried it after clearing your browser data?

 

Nice day to you too! Thx 🙂

 

Greetings
IvanH

Swisscom Mitarbeiter im Bereich Social Media & Community Management.
Employé Swisscom dans le domaine Social Media & Community Management.
Swisscom employee in the field of Social Media & Community Management.
Edited
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5 of 7

Hi, I'm using Firefox 78.0.2, I tried clearing the cache, but the Swisscom page still opens in German.

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Community Manager
6 of 7

Hello again @Schiweneiss15 

I just got the feedback, that they fixed the issue today.
They said it has been tested by using the Internet Explorer.

Could you please retry it with firefox too?

 

Thanks
IvanH

Swisscom Mitarbeiter im Bereich Social Media & Community Management.
Employé Swisscom dans le domaine Social Media & Community Management.
Swisscom employee in the field of Social Media & Community Management.
Edited
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7 of 7

Thank you IvanH and colleagues, success indeed, mySwisscom page opens in English.

 

Thank you very much, and now have a very nice evening.

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