I got a great offer from my employer for another provider where I save almost 40% for the same services I have from Swisscom (mobilie, internet and TV) and I asked Swisscom for the cancellation conditions.
Swisscom informed me that they prolongued my mobile contract for 24 months and now wants to charge me in full for earlier cancellation - over 1500 CHF.
Does anybody know what reason - other than customer limitation, intimation and profit optimisation this is based on and if there is a way around it?
There are no reductions on phones, there is no other benefit visible like a router, computer or similar that is handed over, but I get tied to Swisscom. This is unfair, unheard of and really upsetting.
I a ready to get a legal involved if Swisscom is not giving in, but maybe somebody amongst you has some valuable advice.
As soon as you sign the contract for the mobile subscription, you agree that the subscription is booked for a certain minimum term (usually 12 or 24 months). This minimum term is binding and may be extended when you purchase a device in the Swisscom Shop together with the subscription.
As for the offers: clearly Swisscom does not offer expensive devices as gifts; however, I must honestly say that the offers from sunrise, for example, are very bad. More expensive subscriptions; poor customer service and also very poor network coverage.
Thanks, so I will need to escalate that. There is no reason for a 24 month contract.
I changed from Sunrise to Swisscom, but the Swisscom quality of the router and the support was lousy, the mobile support was a desaster - took me weeks to get cloud reactivated and they failed to allow me to make a hotspot for about 18 months! And never an word of apology. When complaining about the router they told me that I would only get the new router for additonal 100 CHF. When I complaind to Swisscom and threatened to cancel the contract they didnt give a damn..... I am really just fed up with that company and just want to leave.
In terms of rate: I can save 40% with a change, so the rate advantage you describe is not applying to me. Sunrise customer support was lightyears ahead of my Swisscom experience and Sunrise takes client retention serious.