Our survival kit for starting out in the community.
Be respectful – write to others as you would like to be written to yourself.
First names – We’re on first name terms here in the Swisscom Community.
Watch what you post – your input is public. So don’t give away any personal contact details.
Look before you post – check first if your question has already been posted in the forum.
Be precise – describe your issue as specifically and in as much detail as possible. Quote device type, measured values, connections, error messages etc.
Accept solutions – if an answer solves your issue, mark it as a solution.
The forum isn’t a hotline – only ask questions other customers may be able to answer.
The terms and conditions of use describe the Swisscom Community and set out rules of conduct for the customers – help – customers forum. Moderation duties and linkage with the Swisscom Login are also explained.
2) What the Swisscom Community does
Customers help customers – by taking part in the Swisscom Community, you, our customers, can exchange views and ideas about Swisscom products and services. Discussions can be of a technical nature, with customers helping each other to answer questions and solve problems related to the use of Swisscom products. The Community also provides a platform for sharing experiences about Swisscom products and services. The opinions and contents of the platform reflect the views, suggestions and ideas of Swisscom customers.
3) Customers among themselves
The Swisscom Community is first and foremost a place for our customers and any other interested parties. Swisscom employees are also free to take part in discussions. In doing so, they must however (a) be transparent about their relationship with Swisscom as their employer, (b) clearly explain that they are expressing their opinions in the Community as an individual and not as a representative of Swisscom and (c) leave it up to the moderators to issue official announcements and messages. The Swisscom Community is not a platform for sending questions and expressing concerns to Swisscom. Direct contact can be made with Swisscom via the options given on the contact page.
4) Passive moderation of the Community
5) The Swisscom login
In order to make active use of the Swisscom Community (discuss, comment and like functions), users must identify themselves using the Swisscom login. Please use the same Swisscom login as for your Swisscom services so that Swisscom can make the connection between your activities in the Swisscom Community and you as a person. Other customers can only see the profile information you have entered in the Community (a self-defined user name at the very least). By linking up with its customer data, Swisscom can contact you to find out more details about the problem you have described in the forum, for example.
6) Community rules
Swisscom makes the Community platform available in order to establish dialogue between customers. The opinions expressed are those of the individual participants and not those of Swisscom. The following contents are prohibited:
Illegal or undesirable contents of any kind, i.e. defamatory, slanderous, racist, discriminatory, homophobic, sexist, pornographic, vulgar, insulting, extremist, threatening, hateful or abusive content, content that glorifies violence or that is harmful in any other way.
Posts that infringe the rights of third parties.
Posts that have little or no relation to the published topic or the aim of "customers help customers", or that are of a promotional nature, either fully or in part.
Contents or files that restrict the smooth running of the Community platform or that contain harmful viruses or similar programmes.
Swisscom reserves the right not to publish or to only partly publish posts without consulting the author, or to remove posts fully or in part if they are judged inadmissible by the moderators. In the event of violations, the author may also face legal action taken either by the persons concerned or by the state.
The username of the author will be published for each post. The public profile of the user can be seen by clicking on the relevant username.
Consulting a topic or post is anonymous. Figures are shown in the topic overview (the number of times a post has been consulted).
Each user has a public profile that shows their username at all times (at the very least). During the registration process or at a later stage, the user can add further details under "My settings".
Registered users of the forum can exchange messages (like e-mails) with one another. Please refer to paragraph a) regarding responsibility for the contents of these messages and misuse.
Swisscom reserves the right
to contact users in exceptional cases (and in particular to obtain further details if errors or faults are reported in relation to Swisscom products),
to evaluate the use of the Community on an anonymous basis for statistical purposes,