The community is primarily a forum for users to communicate with each other. Various roles are defined to ensure that the community is lively but well organised. Meet the community role holders here.
They create the framework for the community and read the posts. They keep the forum orderly and well-organised. They ensure that the terms and conditions of use are observed and help to create a pleasant discussion culture. If things start to get out of hand, they intervene in discussions. They also draw Swisscom’s attention to customers’ issues and represent users in the company.
They work in the background and are responsible for the community experience. They look after the platform and are responsible for its development.
The forum attracts an average of 260,000 visitors every month. Our registered members are the people who keep discussions going. Check the rankings to see how active community members are. The longer you’re part of the community and the more often you interact with other users, the higher your rank will be.
The community is primarily a forum for users to communicate with one another. Swisscom specialists occasionally make contributions to discussions. Their input is voluntary and they are not obliged to answer questions.
The Knowledge Base is a collection of articles summarising a range of interesting discussions. The articles are created in collaboration with Community users. Permissions to work on the Knowledge Base are gradually assigned to users.
Discussions on a particular topic in a thread can sometimes run over several pages, often taking considerable time to browse through until you find exactly what you are looking for. Within the Knowledge Base, information is grouped together and formatted into bitesize articles, allowing Community knowledge to be accessed faster by the customer and solutions found more easily.
Each category has a separate Knowledge Base. The direct links are as follows: