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Community Manager
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Welcome to the Swisscom Community

Welcome to the Swisscom Community, the customers – help – customers forum. Use this digital forum to communicate with other users on topics related to Swisscom.

 

Who is who

Meet the various role holders in the community.

  

Awards

Become an expert – and a community hero!

 

 

Who is Who

The community is primarily a forum for users to communicate with each other. Various roles are defined to ensure that the community is lively but well organised. Meet the community role holders here.

 

Moderators

They create the framework for the community and read the posts. They keep the forum orderly and well-organised. They ensure that the terms and conditions of use are observed and help to create a pleasant discussion culture. If things start to get out of hand, they intervene in discussions. They also draw Swisscom’s attention to customers’ issues and represent users in the company.

 

Community managers

They work in the background and are responsible for the community experience. They look after the platform and are responsible for its development.

 

Super users

We call our most active community members super users. We fully appreciate their exceptional commitment to the community. At the same time, they are our most honest friends and critics. 

 

Community members

The forum attracts an average of 260,000 visitors every month. Our registered members are the people who keep discussions going. Check the rankings to see how active community members are. The longer you’re part of the community and the more often you interact with other users, the higher your rank will be.

 

Swisscom employees

The community is primarily a forum for users to communicate with one another. Swisscom specialists occasionally make contributions to discussions. Their input is voluntary and they are not obliged to answer questions.

 

 

Awards

Become an expert – and a community hero! Check the rankings to see how active community members are. The longer you’re part of the community and the more often you interact with other users, the higher your rank will be.

 

What difference does it make? It’s fun and you can make a name for yourself as an expert in the forum. A high rank lets other users know that your answers can be trusted.

There are currently 25 ranks that indicate your efforts in the community:

The following activities help you to move up the ranks:

  • Accepted solutions
  • Launching discussions
  • Posting answers
  • Liking posts
  • Having posts liked

The biggest boost you can get is when someone marks your answer as a solution. #Accept solution

So when you get the right answer to a question you have posted, do likewise and mark it as a solution, which helps others to improve their rank. Sharing is caring!

 

Ich moderiere das Kunden–Helfen–Kunden Forum, ein digitaler Begegnungsraum zu Themen rund um Swisscom Produkte.
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