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Swisscom Internet promises

Novice
1 of 1

This isn't a question, it's a complaint as there is nowhere to post an email to Swisscom unless you want a chat or  SMS.

I recieved marketing material from Swisscom a few days ago from a guy called:

Björn Wiese
Head of Customer Interactions Marketing
Swisscom (Suisse) SA 

He promised me 500 Mbps and even openly stated my home address within the text of the email.

Contacting Swisscom I'm told it's just not possible but I can go up to 250 Mbps.

The only problem with 250 Mbps is there is no payment plan for that speed and therefore I can only have 200 Mbps.

I took out the plan for 200 Mbps over the phone with a Swisscom technician.

I recieved the additional router plug-in and installed it immediately.

I checked the line speed for a day and the maximum I was able to download was 120-125 Mbps.

I phoned Swisscom and was told by a representative that the maximum I could get was 120 Mbps.

He phoned back an hour later asking if I had actually installed  the router plug-in. I assured him I had.

Therefore my take-away?......I was promised 500, paid for 200 and recieved 120. Four different people all talking a different language and all promising hot air.

Maybe it's time for SALT....