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No connection following my move

Meflunguth82
Level 1
1 of 4

I’ve just moved into a new apartment and have installed my swisscom box. but it is saying there is no Internet Connection. I got a confirmation saying my router has been installed but the WLAN doesn’t seem to be working. What have I done wrong? I followed the installation guidelines. I’m thankful for any tips and input. cheers

Edited
ACCEPTED SOLUTION 1

Accepted Solutions
Meflunguth82
Level 1
3 of 4

Hi LeylaG

 

yes thank you. i ended up restarting the whole set-up process and finally i managed to get a signal. 

 

thanks

 

3 Comments 3
LeylaG
Community Manager
2 of 4

Hello @Meflunguth82 

 

Welcome on the Swisscom Community.

 

Is the situation resolved in the meantine?

 

Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!
A like always brings a smile 😄 Don't forget to accept helpful solutions
Meflunguth82
Level 1
3 of 4

Hi LeylaG

 

yes thank you. i ended up restarting the whole set-up process and finally i managed to get a signal. 

 

thanks

 

LeylaG
Community Manager
4 of 4

Hi @Meflunguth82

 

Great, thank you for your feedback.

 

Have a good day

Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!
A like always brings a smile 😄 Don't forget to accept helpful solutions
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