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New Address - Internet

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Level 1
1 of 2

Hi there,

 

We have been moving to a new apartment (in the city and a new built building). We are currently having mostly from the afternoon some micro-lags on our internet. We see them while watching Twitch or while playing some online games. The micro-lags shouldn't appear while we are having an abonnement L and the new Swisscom Internet 3 router.

 

On our old address we had the same abonnement, the same hardware and the same way to connect the hardware (PC) but we haven't had those lags.

 

Do you have any idea from what it might happen?

 

Kind regards

1 Comment 1
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Super User
2 of 2

@ThomSwiss 

 

please specify the different devices used, the software versions installed and the connection mode between the devices

 

these instabilities or disturbances could come from the quality of the network in the new building or from the situation of this one, it is also necessary to take into account the current significant load of the network in general due to the peak hours of teleworking

 

Swisscom services in your community

Find out about the status construction in your community and whether Swisscom blue TV and broadband internet are available in your area.

 

Check the product avalability

Check with the availability checker to find out which services are available in your community.

Because the available bandwidth also depends on the distance between your telephone connection and the distribution centre, it is only possible to provide the bandwidth per telephone connection.

 

If the problems persist contact My Service for personalized assistance

Our My Service experts will be happy to help. Get one-to-one technical assistance from an expert over the phone, in our Swisscom Shops or directly at your home or office.

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