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Internet speed degrading

Novice
1 of 2

Hi,

 

i've been watching my vsdl sync speed decaying each week, can you fix it....

already tried unplugin the lines and router reeboot....

 

speed on contract is 100/20 and some time ago i dia have the 100+/-

 

here are some screens

 

Speed_graph

https://drive.google.com/open?id=1SGufu-Jpp85KpD8xtT-IF9i2iOjZLgEV

Speed_now

https://drive.google.com/open?id=1OIw98qplYxcYhjR3u52JZNsQZ6QyLqbs

Speed_old

https://drive.google.com/open?id=1OC33rXDMsZ7__kkPUtq7SIJAEueRmOKs

 Router_diag

https://drive.google.com/open?id=1WrzjDY2nOgtn4IjGLgXywEVmGvJrcuYj

 

BTW

some time ago in the customer center there was a notice saying that fibre was to be installed in the 2nd trimester but till nothing apeared in the building till now, Bassecourt, Jura Region, any news

 

thanks a lot...

 

 Regards,

Moises Teixeira

1 Comment
Community Manager
2 of 2

Hello @moiro

 

The general values of your various speed tests seem ok as the maximum speed at your address is 70 Mbit/s.

 

Regarding the installation of the fiber in your building, I have nothing in my system. For further information about the network extension, I suggest you to contact our specialists at the free number 0800 477 587.

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