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extra charges on my account

Zeliomma46
Level 1
1 of 2

I recently received a charge from Swisscom for 228.90

I obtained a new handy from Swisscom. I am traveling in the USA now, and 

the Swisscom agent in Bern sold me a package for travel in the US using my new

new telephone.  I am overwhelmed at the amount I have accumulated in my bill.

I think i must have misunderstood how this saving me money to use my Swiss phone

on travel. 

can you detail for me the extra services I have for travel?  I am sure I would like to delete

some of these charges, as I have also obtained a US phone for use here.

I thank you in advance for your help.

Kind regards

Monika Teal

ACCEPTED SOLUTION 1

Accepted Solutions
Gaeilgeoir
Level 1
2 of 2

@Zeliomma46 Hello Monika 

We are "Customer help customer" community, we can't see your data.

Could you please tell us which abo do you have. You can check this via Cockpit

 

https://cockpit.swisscom.ch/Login/SmsLogin?cookieCheck=true

 

or in the bill section of mySwisscom 

https://www.swisscom.ch/myswisscom/dashboard

 

For the respective month you can open the pdf and see which packages were charged. 

 

To have an Idea, what are the costsof different packages, in case the US is not included in your abo, you can take a look here (the US is in the category "World 1"):

https://www.swisscom.ch/en/residential/plans-rates/mobile/roaming/roaming-data-packages.html#tab=wel...

Gaeilgeoir_0-1629817077344.png

 

 

 

 

Ma olaim an t-airgead is ma bhronnaim an t-or
O caide sin do'n te sin nach mbaineann sin do
1 Comment 1
Gaeilgeoir
Level 1
2 of 2

@Zeliomma46 Hello Monika 

We are "Customer help customer" community, we can't see your data.

Could you please tell us which abo do you have. You can check this via Cockpit

 

https://cockpit.swisscom.ch/Login/SmsLogin?cookieCheck=true

 

or in the bill section of mySwisscom 

https://www.swisscom.ch/myswisscom/dashboard

 

For the respective month you can open the pdf and see which packages were charged. 

 

To have an Idea, what are the costsof different packages, in case the US is not included in your abo, you can take a look here (the US is in the category "World 1"):

https://www.swisscom.ch/en/residential/plans-rates/mobile/roaming/roaming-data-packages.html#tab=wel...

Gaeilgeoir_0-1629817077344.png

 

 

 

 

Ma olaim an t-airgead is ma bhronnaim an t-or
O caide sin do'n te sin nach mbaineann sin do
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