In the next 4 weeks, you may receive an e-mail from email@example.com. This e-mail is about your protection! (E-mail subject: Update your e-mail settings within the next 14 days)
In order to provide better protection to all customers in the future, from the end of June onwards, Swisscom will only authorise the sending of encrypted e-mail. This will allow us to provide customers with better protection from fraudulent e-mail correspondence.
Check the e-mail settings on all your devices (incl. mobile devices) and adjust these where necessary. If you do not do so, you will no longer be able to send e-mail from your e-mail account from the end of June.
All the information you need to update your e-mail account settings with just a few clicks can be found at www.swisscom.ch/email-update.
I invite you to contact us by phone at 0800 800 800 800, Monday to Sunday from 08h00 to 20h00, in order to put you through a specialist who will assist you.
Have a nice afternoon
It is important that the settings are made, even if you have an older program.
The tool we offer on swisscom.ch/email-update unfortunately doesn't run on every older devices/operating systems. Plus the step-by-step instructions may not display the old program clearly. But you can simply choose the oldest available program in the list. The step-by-step instructions may only be 95% correct but are very similar.
If that doesn't help, you can also contact the community with exact details of the program.
Unfortunately, even when following the instructions step by step on both my iPhone and iPad (both on IOS 12.3.1) I can now no longer send e-mails from my bluewin account, the message reads
"Cannot Send Mail
The username or password for 'my account' is incorrect.
Thanks in advance for your help.
We have notified all Bluewin accounts which have used a non-SSL (ie., not encrypted) connection in the last months.
Swisscom cannot verify the settings on your device. If you have in the meantime updated all of your devices (PC, Mobile) according to the instructions www.swisscom.ch/email-update everything should be OK.
We are currently sending reminders to customers which we believe have not updated their settings. As some customers do log in very infrequently we may send reminders to customers who have already done it.
I have updated all the email settings as per instruction, however my email client (iPhone 6s, iOS 12.4) is still showing me an error and emails are not received nor sent.
Appreciate your help.
Do you still get this error message?
If yes, please check that the incoming port ist set to 993 and that the outgoing server is set to smtpauths.bluewin.ch, port 465.
Next to check:
in Settings - Password & Accounts - "Account" - "Account" in "Incoming Mail Server" you see three fields. The first one is "Host Name imaps.bluewin.ch", the 2nd "Username". In the Username field you should have the first part of your email address without the "@bluewin.ch" part. If you have the @Bluewin.ch, try to remove it and check again.
Let me know if this works, best Regards
Actually I just had a friend who run into the same problem. The mail settings were configured properly for SSL:
IMAP: imaps.bluewin.ch:993 (SSL)
SMTP: smtpauths.bluewin.ch:465 (SSL)
The server refused connections so no mail send/receive was possible at all.
What worked however was to use imap.bluewin.ch:143 and smtpauth.bluewin.ch:587, those ports should still negotiate TLS if configured properly on server side.
But I would prefer to use dedicated SSL-only connection to port 993 (IMAP) and 465 (SMTP) but somehow the servers seem to be wrongly configured.