In the next 4 weeks, you may receive an e-mail from firstname.lastname@example.org. This e-mail is about your protection! (E-mail subject: Update your e-mail settings within the next 14 days)
In order to provide better protection to all customers in the future, from the end of June onwards, Swisscom will only authorise the sending of encrypted e-mail. This will allow us to provide customers with better protection from fraudulent e-mail correspondence.
Check the e-mail settings on all your devices (incl. mobile devices) and adjust these where necessary. If you do not do so, you will no longer be able to send e-mail from your e-mail account from the end of June.
All the information you need to update your e-mail account settings with just a few clicks can be found at www.swisscom.ch/email-update.
I invite you to contact us by phone at 0800 800 800 800, Monday to Sunday from 08h00 to 20h00, in order to put you through a specialist who will assist you.
Have a nice afternoon
It is important that the settings are made, even if you have an older program.
The tool we offer on swisscom.ch/email-update unfortunately doesn't run on every older devices/operating systems. Plus the step-by-step instructions may not display the old program clearly. But you can simply choose the oldest available program in the list. The step-by-step instructions may only be 95% correct but are very similar.
If that doesn't help, you can also contact the community with exact details of the program.
Unfortunately, even when following the instructions step by step on both my iPhone and iPad (both on IOS 12.3.1) I can now no longer send e-mails from my bluewin account, the message reads
"Cannot Send Mail
The username or password for 'my account' is incorrect.
Thanks in advance for your help.