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Smartphones &/or IPad

Level 2
1 of 7

I am presently using two e-mail addresses on two Windows & one Mac laptops.  No problem.  However, when I try to load a e-mail address on either an IPhone, an IPad, or an Android smartphone, it will not allow me in & gives me an "Unable to connect to the server" msg.  I have spent hours on the internet trying to find answers.  I have been to a Swisscom shop in Geneva trying to find answers.  All they could say was "change your password."  I refuse to believe that changing a password is the answer, but I did that; to no avail.  WHY WILL BLUEWIN NOT CONNECT TO A SMARTPHONE OR IPAD?  High level of frustration here!!!  Merci

Community Manager
2 of 7

Hello @jackc42 


Are you finally able to check your e-mails on your smartphones and iPad?



Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!
3 of 7

The same here! Is there any update or changes made to solve this issue? It has been months...

4 of 7

Would you believe it a changed password fixed the issue for me?! 🤔

Community Manager
5 of 7

Yes, I do in fact 😅 The password is very often the problem 


Anyhow, glad it is now working 👍

Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!
Level 2
6 of 7

I refuse to believe that!!!  Bluewin is hiding something, because changing the password DID NOT WORK for me.  My Mother-in-Law is almost 80 years old, & she HATES change; so changing her  password is a NO-GO.  What the hell is wrong with Swisscom that they can't solve this issue????  I have had to change several smartphones, have not been able to link her to her e-mails with an IPad, and now everyone seems to throw up their hands & say, "Changing the password is the answer."  Ain't no-way!!!!!!!!!!!  Swisscom, SOLVE THE PROBLEM!!!!

7 of 7

Dear Jackc42,


Please check that your settings are up-to-date


The e-mail parameters should be as follows

Incoming mail server

IMAP4: (Port 993)
Outgoing mail server

SMTP: (Port 465)


Authentication method: password, plain, normal or SPA deactivated


Thank you for checking and letting us know.


Alternatively, the swisscom bluewin webmail is a simple solution, running on all platforms and always up-to-date


Very cordially

Ich arbeite bei Swisscom im Bereich Produkt Management
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