5 tips on resolving Bluewin e-mail issues

5 tips on resolving Bluewin e-mail issues

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Issues with sending and receiving e-mails can be a major headache. Common stumbling stones include incorrect passwords, POP3 instead of IMAP and spam or phishing e-mails. The following 5 tips will help you avoid problems with your Bluewin e-mail account.


1. Have your Bluewin password ready

The password is the most common problem. This is because the Bluewin password is not the same as the one you use for your Swisscom Login in the My Swisscom Customer Center or Webmail. Note that when accessing your e-mail address with an e-mail program or on your smartphone, each e-mail address has a separate password. If you have forgotten your e-mail password, you can reset it in the My Swisscom Customer Center under "Settings & Services" > "E-mail" > "Change password". To change your Swisscom Login password, go to "My Data" > "Passwords & logins".


2. Update e-mail settings

Like postcards, e-mails can usually be read by anyone who comes into contact with them. This is why Swisscom now only supports encrypted e-mails. What this means is that, when you send an e-mail, it is delivered to the recipient through an encrypted tunnel and stays illegible throughout the journey, thus improving your protection against misuse. To bring your e-mail account in line with the latest security standard, you will need to change your e-mail settings.


3. Set up an IMAP rather than a POP3 account

You can set up your Bluewin e-mail account on different devices and e-mail programs. To be able to access your messages on multiple devices and display them in the same way everywhere, you should set up your account as IMAP so that e-mails remain on the server, protected from data loss. With POP3 on the other hand, the e-mails are only accessible on a single device and will be deleted when downloaded from the server. To set up your IMAP account, follow these step-by-step instructions.


4. Check e-mails and report spam

To protect yourself from spam (unsolicited advertising from unknown and disreputable senders), your account has an automatically activated spam filter which checks incoming and outgoing e-mails and moves suspicious e-mails directly into the Spam subfolder. This keeps your inbox uncluttered. However, the spam filter can get it wrong sometimes. A newsletter to which you subscribe can end up in the spam folder or you might find a suspicious e-mail in your inbox. To be on the safe side, check any received e-mail before you open it. If you recognise it as spam, you should mark it as spam.


5. Be alert to phishing

A fake invoice, attractive offer or supposed security check: phishing e-mails come in many shapes and sizes. They often include a request to click a link, fill in a form or open an attachment in a bid to get the unsuspecting recipient to disclose private and confidential information. Check out these 4 clues to help you identify whether you might be dealing with a phishing e-mail. Note, however, that some thank you e-mails and gifts are genuine, such as Swisscom’s recent loyalty campaign. You can rest assured that Swisscom will never ask you to disclose personal information by e-mail.

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