Sending email no longer works (Mac OS Catalina)

    • I have Mac OS Catalina 10.15.7

    1. Cannot send emails. Message: "The email cannot be sent via the server “Swisscom Bluewin”. The SMTP connection to the server “smtpauths.bluewin.ch” has failed."

    2. But can receive emails

    3. My Swisscom Assistant reports that there are no Swisscom email accounts set up on my computer

    4. How to Fix Email (IMAP), Add Account Reports: “Account/Password Could Not Be Verified”

    5. Sending emails with your cell phone works great!

    6. I turned off the Internet Box and then turned it back on

    I’m at a loss now. What should I do? Help!

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    • Tiohampip30 and Kauscheuldeu85 like that.

    • @Waussete77 wrote:

      I deleted all Bluewin email accounts in the Mail program on my iMac and then recreated them again. Now all outgoing emails are working again.

      If you consistently use all mailboxes on all devices with the more modern IMAP protocol, in most cases this is actually the universal solution for all possible mail problems that can occur on the client side.

      What happens when new accounts are created with all modern mail programs is that the old, partially incorrect or no longer current settings of a mailbox disappear when the account is deleted and the very latest default values ​​are picked up again from the mailbox provider when the account is newly created, and normally Everything then runs completely correctly again with the local mail client.

    Thanks!

    7. I used the correct password for my email account

    8. I checked all the data in my email account according to the Swisscom instructions. They are correct.

    What else can I check or do?

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    Dear Walter B

    I took up your note about the password again and tried the repair attempt again according to the Swisscom instructions (step 3 of 8, add email account > email address = Swisscom > password). No success! Neither the email password, nor the “Kundencenter-Swisscom password”, nor my system password work. The error message is always: Account name/password cannot be verified.

    What other password could it be?

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    @Russawief70

    Create a new email program password and don’t forget to adjust the new password wherever you still use the email account with an email program.

    You can adjust the password for the email address in Kundencenter under “Settings & Services -> E-Mail -> Change password”. The one for the Swisscom login under “My data -> Passwords and logins”

    N.B. For the user name you entered *mister.x @ bluewin.ch* and not just your name, i.e. the complete email address?

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    Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

    Thank you very much WalterB!

    I had to solve the problem quickly, which is why I called Swisscom support for help. Then everything happened a bit quickly for me. It wasn’t the only thing I had to do, but it seemed very important to me that I had to remove the existing email account and then open a new account with the same data (including the same password). After that everything was fine again.

    I’m glad that everything is clear now and I would like to thank you very much for your support.

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    That was the case for me too… sending hadn’t worked for a few days (Mac, Mojave, “Mail” program). But I have now found the solution:
    Under “Mail” - “Settings” - “Accounts”:

    Click on “Server Settings”, set the “Outgoing Email Server” port to “465” and select “Password” authentication. But even after correcting the settings it didn’t work!

    Then I clicked on the blue arrow button on the right of the “Outgoing email server” account (where it said “offline”) and selected “Edit SMTP server list…” at the bottom. And THERE I had to change the port numbers AGAIN for ALL Swisscom email addresses to 465 and select “password” as authentication.

    And suddenly it worked again!

    Show original language (German)

    @Waussete77 wrote:

    I deleted all Bluewin email accounts in the Mail program on my iMac and then recreated them again. Now all outgoing emails are working again.

    If you consistently use all mailboxes on all devices with the more modern IMAP protocol, in most cases this is actually the universal solution for all possible mail problems that can occur on the client side.

    What happens when new accounts are created with all modern mail programs is that the old, partially incorrect or no longer current settings of a mailbox disappear when the account is deleted and the very latest default values ​​are picked up again from the mailbox provider when the account is newly created, and normally Everything then runs completely correctly again with the local mail client.

    Show original language (German)

    Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom