10 days later
5 days later
So for me I noticed that about a month ago the series recording settings were gone, i.e. nothing was being recorded anymore and you have incomplete seasons and in the worst case it doesn’t record at all without you noticing. Seems to have been a global error.
In my opinion, a splash screen would have been great, letting you know that something was wrong with the series recording function and that you should check your settings.
Has Vivo M been changed to inOne M?? That’s where the biggest mistake seems to happen in the consultation.
In terms of TV, Vivo M is actually inOne TV L and if you only take InOne M, you only have 240 hours left (instead of 1200 hours or 2400 hours of recordings.
7 days later
I’m angry and frustrated. I’ve also lost 12% of my shots since yesterday. Yesterday 18% shots free, today 30%. The entire season 1 of one series is gone, while other series have episodes in between. The hotline put me off until tomorrow, he has to pass on the problem.
Technically it should be possible to restore the episodes, I’m sure I’m not the only person who recorded the series. Or is there a way to restore yesterday’s status?
Cabonesha
7 days later
Why is it that some customers receive credit for the same phenomenon and others do not? For me, recordings are missing in the middle of a number of series, including the ones from April. The hotline now tells me I probably ran out of memory and they can’t find any fault on their part, so they can’t give me a credit. With 18% of free space that was still available before it disappeared? And then why aren’t the older recordings gone? I’m pretty upset again.
Cabonesha
Depending on who you have on the phone at Swisscom, you will be understood and listened to or you will be portrayed as an idiot and the phone will be hung up on you if you annoy the customer advisor and he can’t get any further with you and is overwhelmed.
In my case, on the second call I had a customer advisor who understood me and listened.
The first time I called I had someone who just chatted about processes and said either I deleted them or the memory was full, which is logically nonsense!
The same thing happened to us. Yesterday I had a customer advisor on the phone who then made it clear to me through the flower that we may have accidentally deleted an entire month (how would that even work with the tools we have at our disposal as customers?), or perhaps we have Children who like to play around with remote controls?
At that point I became quite harsh, even though my choice of words remained polite. Someone should contact us again now, because I made it very clear on the phone that our trust as a customer in the Swisscom TV service has been seriously damaged. What use is a digital TV if nothing to me, nothing to you, a whole series of recordings can be irretrievably lost?
I have a follow-up question: the day before yesterday the woman from support told me that they would get in touch again. If I haven’t heard anything by tomorrow, I would like to send Swisscom a letter in which I clearly state that as a customer I fundamentally do not want to be offered something like that. Technical problems can arise, but I don’t want to be told that they can’t do anything and that the error is probably mine.
Where (and how, i.e. registered?) should I best send such a letter?
Well, they probably think at Swisscom that their customers are all stupid 😉
I have the same phenomenon, series recordings from the end of March to the beginning of May are gone, even in the middle of seasons and not the oldest recordings. For me, however, this only happened at the beginning of June (from the 1st to the 2nd the percentage suddenly changed massively and I took a closer look at it). I contacted Swisscom by email because I don’t have the time or desire to spend hours dealing with support on the phone (exactly because of what I read here and also based on experiences from friends). Unfortunately, if you can’t accept it, you’ll have to call support.
Well, why should the support in the event of a problem be better than the products sold…
Despite still having enough space (yesterday 7%), I became suspicious today. I now suddenly have 27% free. So I skimmed through my series again. Now I have all the episodes from April 14th. - 14.5. deleted. I’m extremely angry. I’ll call the hotline again tomorrow as I suspect they’ll be deleting the episodes from mid-May to mid-June next month.
Greeting
gnu
That’s certainly optimistic… I called the hotline for the third time yesterday. I was offered a credit of CHF25, but that’s really not what I’m interested in; My concern is that my trust in the company and the product has taken a massive hit. I would at least like to know that they have identified the problem and are working on it, and that it won’t just be thrown into the “(Probable) user error - no action required” file.
I have now been promised that they have escalated this and that they will get back to me. However, I had already been promised that…
Today June 17th, 2017 and this problem has appeared for me since the day before yesterday.
I don’t care what you think of Geordie Shore. I recorded this series Season 14, as well as “Are You the One” Season 5. Both from MTV. Suddenly a few episodes are missing. E.g. Geordie Shore Season 14: Episode 1, Episode 5-9 are there and the others suddenly disappeared. Similar with “Are You the One”.
Interesting: I can’t even delete the Geordie Shore episodes, they remain stubbornly saved.
It happened when I was watching the series “Paths to Happiness”. I saw in the recordings that the particular episode was not recorded. I checked why that was and found out: episode no. 39 was recorded and the next episode even has 39 and was therefore not recorded. Both different content. The other next episode 39 would actually be 40 because the next episode 41 (with the correct number) was recorded. So I watched the old proper episode 39 and then deleted it. Afterwards I recorded the other new (fake) episode 39. Since then my TV box has been playing tricks somehow. This influenced the other series (“Geordie Shore” and “Are You the One”).
Does anyone from Swisscom even look in here?
I can’t make a phone call because I’ve been deaf since birth.