Hi @Castor338,
Does the error you mentioned persist today? Did you restart your TV-Box? If this is the case, and not being aware of a similar disruption, I invite you to send us your contact details by private message. You will then be contacted personally for support.
Beautiful day
13 days later
- Solutionselected by StéphanieC
Hello @Castor338, Hello @Cagoule,
A trouble has been opened for disruptions in the Netflix application on the Swisscom TV UHD. Indeed, problems can arise and manifest themselves in error messages, sound disturbances or playback problems. With the help of suppliers and manufacturers, a fix is currently being developed. In some cases, the fault can be circumvented by restarting TV-Box. We apologize for the inconvenience this causes you.
Cordialement
21 days later
a month later
Since I subscribed to Netflix on my Swisscom TV 2.0, every other time the application crashes.
Loading the episode (or film) systematically remains stuck at 25%, the image is black, but the sound works. The episode seems to start correctly but the image freezes… On my smartphone, however, I don’t have this problem.
I disconnect, restart, unplug the TV Box, etc. but nothing happens. The problem goes away and returns on its own from time to time.
Please tell me what to do to resolve this issue, so I can finally enjoy the service I’m paying for.
7 days later
Since I subscribed to Netflix on my Swisscom TV 2.0, every other time the application crashes.
Loading the episode (or film) systematically remains stuck at 25%, the image is black, but the sound works. The episode seems to start correctly but the image freezes… On my smartphone, however, I don’t have this problem.
I disconnect, restart, unplug the TV Box, etc. but nothing happens. The problem goes away and returns on its own from time to time.
Please tell me what to do to resolve this issue, so I can finally enjoy the service I’m paying for.
2 months later
Hello, I have a Swisscom internet connection. For several days now I haven’t been able to connect to Netflix. However, the internet, TV and radio work. The message “unable to connect to the internet” appears. I have already tried to turn the TV box off and on several times, to no avail. Could you help me please? THANKS
23 days later
10 days later
Good morning,
I have just moved into my apartment and my internet and TV subscription started very recently. But now, from the start, Netflix hasn’t worked. When launching the app, the loading screen appears and stays at that point (for hours if I don’t turn it off) and I never get to the next step.
Is the problem known? What can I do to resolve it?
Thank you in advance for your help!
Lanaconda