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Swisscom TV Air ne fonctionne plus après installation de Safari 10

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Contributor
1 de 5

Le message suivant apparaît "Aucune source compatible trouvée dans l'environnement actuel du navigateur. (0x10600002)".

 

Il est également impossible d'obtenir quoi que ce soit sur le lecteur Bleu.

LE RÉSPONSE LA PLUS UTILE

Solutions approuvées
Swisscom
4 de 5

Hi all

As my French is quite poor I'm writing in English instead, hope you're able to read it, else good luck with Google Translate...

This issue is known in thread http://supportcommunity.swisscom.ch/t5/Diskussionen-%C3%BCber-TV-online-und/TV-Air-kann-mit-Safari-M... (German). It happens as with Safari 10.0 per default all plugins such as Silverlight, Flash, etc. are disabled. This means you have to avitvate the plugins yourself for relating web-sites such as http://tvair.swisscom.ch for the old Silverlight Web-Client and/or http://tvair.swisscom.ch/beta for the new HTML5 Web-Client.

In case you German is bad here a translation in English how to fix this on your OS-X:

1.: open Safari and go to 'Preferences…' -> 'Security' panel opens -> go to 'Security' à 'Plug-in Settings…'

3.: activate Silverlight (window on the right remains empty) select 'Done' and close 'Security' panel

4.: reload site tvair.swisscom.ch/beta

5.: go again to 'Preferences…' -> 'Security' panel opens -> go to 'Security' à 'Plug-in Settings…' -> now on the right window "tvair.swisscom.ch" is shown

6.: change option from 'Off' to 'On', select 'Done' and close 'Security' panel

7.: reload site tvair.swisscom.ch/beta -> streaming works again

 

As Safari (and Win7/IE11) still depends on the Silverlight plugin, but all other brosers already work with DASH the assumption is that DASH has problems and hence Silverlight is currently used as a workaround

Modifié
4 Commentaires
Super User
2 de 5

@lili1 Bonsoir

 

En effet cela ne marche plus même en version Beta. Il faut prendre le navigateur Firefox et la ça fonctionne.

 

Vous pouvez prendre ce lien suivant pour regardé la version Beta sur Firefox:

 

http://tvair.swisscom.ch/beta/home

 

Cordialement

Expert
3 de 5

@Doremi

@lili1

Bonsoir,

Oui Swisscom  ne fonctionne plus sur safari je viens de vérifier

Swisscom
4 de 5

Hi all

As my French is quite poor I'm writing in English instead, hope you're able to read it, else good luck with Google Translate...

This issue is known in thread http://supportcommunity.swisscom.ch/t5/Diskussionen-%C3%BCber-TV-online-und/TV-Air-kann-mit-Safari-M... (German). It happens as with Safari 10.0 per default all plugins such as Silverlight, Flash, etc. are disabled. This means you have to avitvate the plugins yourself for relating web-sites such as http://tvair.swisscom.ch for the old Silverlight Web-Client and/or http://tvair.swisscom.ch/beta for the new HTML5 Web-Client.

In case you German is bad here a translation in English how to fix this on your OS-X:

1.: open Safari and go to 'Preferences…' -> 'Security' panel opens -> go to 'Security' à 'Plug-in Settings…'

3.: activate Silverlight (window on the right remains empty) select 'Done' and close 'Security' panel

4.: reload site tvair.swisscom.ch/beta

5.: go again to 'Preferences…' -> 'Security' panel opens -> go to 'Security' à 'Plug-in Settings…' -> now on the right window "tvair.swisscom.ch" is shown

6.: change option from 'Off' to 'On', select 'Done' and close 'Security' panel

7.: reload site tvair.swisscom.ch/beta -> streaming works again

 

As Safari (and Win7/IE11) still depends on the Silverlight plugin, but all other brosers already work with DASH the assumption is that DASH has problems and hence Silverlight is currently used as a workaround

Modifié
Contributor
5 de 5

Mary thanks, it'working now!