Swisscom TV 2.0 app does not recognize the remote control

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@Neu wrote:
Swisscom TV 2.0 app does not recognize the remote control. It often happens to me that the app doesn’t recognize my remote control? “Out of reach”

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Do you have the latest * Apps * installed?

It’s the same for me at the moment.

Seems to be a temporary problem again on the Swisscom side:smileyfrustrated:

[https://community.swisscom.ch/t5/Diskussionen-%C3%BCber-Swisscom-TV-2/IPad-problem/m-p/275475#U275475] (https://community.swisscom.ch/t5/Diskussionen-%C3%BCber-Swisscom-TV-2/IPad-problem/m-p/275475#U275475)

Wait and drink tea…

Yes, and it also worked temporarily.

All 3 STBs are currently out of reach for me even though the TV is running on all of them.

Unfortunately the app connection doesn’t work again…

I wouldn’t say so now.

A nice feature that unfortunately doesn’t work at the moment…

…and that isn’t even integrated into the Android version:smileywink:

Same problem for me. On my iPad I get the error message that the box is not within range. App version 1.02

Same with me. Both boxes are not recognized.
I wanted to operate the box with the iPad because the Bluetooth FB is not reliable.

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@Schlabi wrote:
Same for me. Both boxes are not recognized.
Wanted to operate the box with the iPad because the Bluetooth FB is not reliable.

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What exactly do you mean by the remote control not working reliably?

So far I haven’t had any problems with the two TV 2.0 boxes, but it could be possible that the other Bluetooth is interfering.

Now the question is where the problem is for some users, whether Apple devices or other devices that have Bluetooth switched on are transmitting.

With the old infrared remote control I had the problem that a mirror had redirected the signal to the second TV-Box and thus caused these incorrect switching.

With Bluetooth the problem no longer exists because the signal is matched to the corresponding TV 2.0 box.

But it’s radio now and there are a lot of things in some apartments that can be disruptive now.

I asked customer service about it. They told me that with the new App 2.0 you can’t yet use your smartphone or tablet as a remote control. This function will be introduced soon.

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@nico wrote:

I asked customer service about this. They told me that with the new App 2.0 you can’t yet use your smartphone or tablet as a remote control. This function will be introduced soon.

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A few days ago it worked with the iPad and iPhone, everything is probably still in the testing phase.

Officially, the remote control should already work in the iOS version and an update for Android is expected in May. It worked on my iPad for about 2-3 days and now it doesn’t work anymore.

Greetings DaniS

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@WalterB wrote:

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@nico wrote:

I asked customer service about this. They told me that with the new App 2.0 you can’t yet use your smartphone or tablet as a remote control. This function will be introduced soon.

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It worked with the iPad and iPhone a few days ago, everything is probably still in the testing phase.

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I told the guy on the phone that too. But he said that was impossible… that feature wasn’t available yet.

Then this SCMA should take a look at its own homepage or look into the AppStore.

It definitely worked a few days ago. I tried it myself because I had problems with the FB.