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Recording not possible

1 of 3

Hello. I have recentlyreceived a Swisscom tv box and upgraded to TV Plus as want to be able to record. I also activated the replay function which is now working. However, I still can't use record. If I press record whilst watching tv or whilst highlighting a program in the tv guide....I get the message hard disk recorder unavailable. Could it be that the box I have doesn't contain a hard drive or doethat's fact that replay works show that I have a hard drive in the box? 

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Ps I have tried restarting the set top box and also the router and this doesn't help. Thanks in advance for any help provided. Jon 

Super User
3 of 3

If you had TV basic you my have the box without hard drive.

http://www.swisscom.ch/en/residential/help/downloads/inhalt/tv/tv-box/stb3310-ndvr-a.html

 

I don't know how the upgrade process works. I think you should call swisscom for a tv box replacement to get a box with hard drive.

http://www.swisscom.ch/en/residential/help/downloads/inhalt/tv/tv-box/stb3210-dvr-a.html

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