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Moving recordings from one tv box to another

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Level 2
Level 2
1 of 4

Hi,

 

We have just swapped tv boxes and I would like to understadn if it is possible to move the recodings we had on the old box to the new box?

 

Thanks in advance

MOST HELPFUL ANSWER

Accepted Solutions
Level 2
2 of 4

Dear SWR

 

If you are switching from Swisscom TV 1.0 to Swisscom TV 2.0, the recordings will be move automatically to the new box. 

 

Kind regards

MatthiasM

Swisscom

Meine Spezialgebiete:
Customer Care Support (Mobile & Fixnet)
Social Media Communities ...
3 Comments
Level 2
2 of 4

Dear SWR

 

If you are switching from Swisscom TV 1.0 to Swisscom TV 2.0, the recordings will be move automatically to the new box. 

 

Kind regards

MatthiasM

Swisscom

Meine Spezialgebiete:
Customer Care Support (Mobile & Fixnet)
Social Media Communities ...
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Level 2
Level 2
3 of 4

Thank you, I discovered that after I posted the message 🙂

 

However it appears that the storage is full with the new box and I have lost some recordings. I had only used 50% of the storage in the old box, is the stoarge less with the new box?

 

thanks

Scott

 

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Level 2
4 of 4

Dear SWR

 

The storage space depends on the contract you have chosen. There is a difference between Swisscom TV 2.0 plus, basic or light. All information here: https://www.swisscom.ch/en/residential/swisscom-tv/offers.html.

 

Kind regards

MatthiasM

Swisscom

Meine Spezialgebiete:
Customer Care Support (Mobile & Fixnet)
Social Media Communities ...
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