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can not connect to internet regarding of 4G sign

Novice
1 of 4

My iphone 6S (HK version) can not connect to internet suddenly at morning today(1Jun). It's ok yesterday. There is >600MB data package left for my package data.

There is a sign 4G (or 3G) in top left, but internet is not available.

Calling and SMS are both OK.

I restart the phone, reset network setting, nothing changed, internet still not available.

 

How to solve the problem?

 

What's wrong with the internet of Swisscom?

 

MOST HELPFUL ANSWER

Accepted Solutions
Community Manager
4 of 4

Hi @Kingstones

 

Great, glad to know everything is back to normal.

 

Good question...

 

FYI check current outages in your area on our website.

 

Have a nice weekend!

 

 

Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!
3 Comments
Community Manager
2 of 4

Hello @Kingstones

 

If you are still facing the problem, feel free to send me your mobile number by private message.

 

Cheers,

Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!
Novice
3 of 4

Thanks a lot!

The internet was okay just few minutes after I posted this message!

All is right now, thanks a lot!

 

However, I want to know what's the reason for this.

Community Manager
4 of 4

Hi @Kingstones

 

Great, glad to know everything is back to normal.

 

Good question...

 

FYI check current outages in your area on our website.

 

Have a nice weekend!

 

 

Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!