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Wifi signal dropping intermittently

Novice
1 of 2

Hi everyone,

 

I have a problem with my wifi that I believe is potentially caused by a faulty router. But proving this is another thing!

 

On both the 2.4GHz and 5GHz options we are seeing that the internet connection is 'dropping' albeit only for a few seconds - but enough for every wifi connected device to lose it's connection.

 

Interestingly it does not affect the TV which obviously has a wired connection from the router. It also does not affect a second TV we have which is connected via a WLAN connection kit also wired to the router - so this suggests it's not the internet connection itself.

 

From a diagnostics perspective I can see that both connections use channels that are not used by other peoples wifi signals. I've also used a program called NetSpot which I ran on my laptop approx. 2 metres from the router and I can clearly see the breaks occuring. See below for 60, 30 and 5 minute views - the 5Gz signal is Pink and the 2.4GHz one Green.

 

The router is not the most up-to-date one available from Swisscom but was the previous model I believe - also shown below.

 

Anyone have any other ideas that I can try or should I just call Swisscom?

 

Many thanks,

 

Maah.

 

 

 

60mins.jpg30mins.jpg

 

5mins.jpg

 

internetbox.jpg

 

1 Comment
Super User
2 of 2
Try a factory reset and change the wireless channel

If nothing helps, call Swisscom