cancel
Showing results for 
Search instead for 
Did you mean: 
  • Closed

Swisscom "Friends" keep reneging -& no help from SwissCom

Novice
1 of 4

As the title says...

 

I've been paying for Internet/TV for a week, but it remains unconnected.

 

The SwissCom installation "Friends" keep going silent after they accept the offer.  

 

When I call SwissCom I am first transferred somewhere, then spend 5-10 minutes on hold, then my call is dropped.

 

Can someone tell me wth is going on?

3 Comments
Community Manager
2 of 4

Hello @benjaminb

 

Sorry to learn you had a bad with a Swisscom Friends.

 

Are your services working in the meanwhile ?

 

Kind regards,

Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!
Novice
3 of 4

After my first two terrible experiences, and the terrible customer service from Swisscom itself, I had the good fortune to draw an excellent provider (Fabian Berg, who went above and beyond what I could have expected=.  He resolved all of the issues, and my internet is now working fine.  

 

I recommend him very highly.  Here is his Swisscom friends profile.
https://www.mila.com/p/fabian.berg

Community Manager
4 of 4

Hello @benjaminb

 

Thank you for your feedback.

 

I'm happy that you finally resolved your issue and can enjoy your Internet connection.

 

Thank you, too, for recommending a Swisscom Friend!

 

Have a good weekend

 

 

Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!