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Audio description on English channels

Novice
1 of 9

Most of the programms on English channels now run with audio description. How can this be changed?

8 Comments
Expert
2 of 9

Dear ampage,

 

Do English channels still run with audio description with your Swisscom TV 2.0? If so, have you tried to change the language by pressing "Options"? Should this not work, please let us know, if you experience the issue on your TV Box, online, or with the Swisscom TV App. 

 

Kind regards,

JenniferG

Swisscom

Novice
3 of 9
I am expetiencing this problem online on my mac. How do i upgrade to 2.0?

Thank you for your help.

Best regards

Amelie
Expert
4 of 9

Dear Amelie, 

 

To use Swisscom TV 2.0 online you must first change your subscription to a package which includes Swisscom TV 2.0. You can change this in your customer center under "Packages". By clicking on "Change subscription" you will see all available packages to choose from. Concerning the issue with the audio description we will have a specialist check it and contact you as soon as possible. 

 

Kind regards, 

JenniferG

Swisscom

Novice
5 of 9

I am also having this issue on Channel 4 HD. Is there a way to turn it off? This is running in Safari on my mac.

Moderator
6 of 9

Dear muzy

 

Have you tried to change the language by pressing "Options"? Should this not work and should there still be an issue please contact us directly: http://www.swisscom.ch/en/residential/help/contact.html.

Liebe Grüsse
KatrinM
Swisscom

Meine Spezialgebiete:
Customer Care Support (Mobile & Fixnet)
Social Media Communities .....
Edited
Novice
7 of 9
I can't see the options button on the web TV player. Where is it?
Moderator
8 of 9
Dear muzy
 
Please contact us directly or send us your contact details via private message (to one of our moderators). We are looking forward to assist you personally.
Liebe Grüsse
KatrinM
Swisscom

Meine Spezialgebiete:
Customer Care Support (Mobile & Fixnet)
Social Media Communities .....
Novice IH
Novice
9 of 9

The option 'Audio Languages' is not functioning. 

It is not possible to switch the language to the original/second language on the following movie channels:

Teleclub Star

Teleclub Cinema

Teleclub Prime