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MyCloud photo backup for mac

Level 1
1 of 3

My "Photos" picture on my Mac used to automatically make a backup on Mycloud of all the pictures. This stopped a few weeks ago and I have no idea onhow to start it again.  Any idea on what I could solve this issue?


Community Manager
2 of 3

Hello @JPHe


You can find some help from the myCloud team by filling this form.


Hope it helps!

Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!
Level 1
3 of 3

I have submitted the form 2 days ago but no answer yet. I think I know what the problem is: Apple has changed the photo format in IOS 11 from JPEG to HEIC and I believe this causes compatibility problems. I hope MyCloud has a way around this??

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