Forgotten password - online identification shows errors.

Macro09 · Oct 21, 2024

Forgotten password - online identification shows errors.

I forgot my password for My Swisscom. The system leads me to an online identification, but it shows an error (even though I did everything correctly). I can’t get any further. I need to make an appointment for a callback. Unfortunately, no one from Swisscom has called back for 3 days. What to do?

Lori-77 · Oct 21, 2024

Hello @Macro09

You can also choose to call back immediately.

Or just normally via 0800 800 800

Greetings Lorenz

Macro09 · Oct 21, 2024

Yes, but no one calls back.

Macro09 · Oct 21, 2024

Yes, you can call back immediately. What do you have to do if no one calls back?

WalterB · Oct 21, 2024

@Macro09 wrote:

Yes, you can choose to call back immediately. What do you have to do if no one calls back?

So never had a problem and was always called back?

https://www.swisscom.ch/de/privatkunden/hilfe/kontakt.html#cascadingTabs%5Binner%5D=tab_1643987701661&cascadingTabs%5Bouter%5D=tab_1643984309833