Error when open some email

Boppupru63

Good morning,

We are an swiss company and we send mail to our customers with html and pdf as attachment.

Some customers with Swisscom mail from the webmail, they not able to open mails.

This problem there are only with bluewin mail, it seems an error of your webmail application.

This is the error showed them.

Thank you for your support.

Black Mamba

@Boppupru63

make a local backup of the file attachment
then open the file with the appropriate software

Boppupru63

This isn’t a solution, customers are complaining and in addition to the email they can’t even download the attachment…

r00t

Hi @Boppupru63

Please note that we are not Swisscom, but also just customers. If you want to open a ticket, please contact Swisscom directly: https://swisscom.ch/contact

Anyhow - looks like this issue exists in the old Webmail (according to your screenshots). Swisscom is currently migrating all customers to a new platform. If you would like to test if it also happens there, simply create a new (and free) Bluewin E-Mail light account.

If the problem does not appear on the new platform, it will automatically be solved once all of your customers are migrated to it.

For more information, please visit https://swisscom.ch/bluewin-new

BTW: This conversation is publicly available on the internet. Please delete the screenshots of your customers’ inbox, before the data it contains can be abused!

Best,

r00t