Autopay

Commentor423

How does a sophisticated tech based company like Swisscom not have autopay for mobile accounts? Instead insisting on a monthly cumbersome system of paying each invoice????

Gaeilgeoir

Commentor423 There are several possibilies of paying a bill, which you can see see here:

https://www.swisscom.ch/en/residential/help/data-and-bills/paying-bills.html#acc%5Btab%5D=

As this is a customers help customers community we, as customers like you, can't explain you why Swisscom decides for or against a specific payment method. But as far as I see, most of the generally used payment methods (e.g. Direct Debit, see below) in Switzerland are included.

KatrinM

Dear @Commentor423

As the user Gaeilgeoir wrote previously, Swisscom offers many different payment methods and we keep checking continuously which new payment methods we want to offer to our customers.

We have been offering TWINT as a recurring payment method since this year.

I assume when you write 'Autopay' you don't mean the service 'Autopay' you refer rather an automatic payment method – eBill offers the option of automatic debiting from the account, you only have to store this once in your eBill settings.

If you have further questions regarding the payment possibilities, I recommend also to contact our customer support directly, so that we can assist further.

I hope this make sense and wish you a pleasant Advent Season.

Gaeilgeoir

I suppose this meant by autopay, which I never saw in this way in CH, don't care which provider:

https://usmobile.helpdocs.io/account/what-is-autopay-and-how-can-i-enable-it

If you don't want to miss a payment, then I think, Direct Debit is the best. I had good experiences with it, but of course one should check the bill. Meanwhile I personally prefer e-bill.

Commentor423

Sorry, I should have been more specific. Autopay to credit or debit cards, while available for month to month accounts is not available for contract accounts. This would be my preferred method and how all other similar bills are handled. The credit cards are linked to/auto-payed from bank accounts. This is the easiest to manage, one time a month for everything. Thanks for the solution direct to the bank account.