mycloud desktop 2.0 does not sync anymore with Mac OS High Sierra any solution? thank you

Hello @"Neisuldeu12"#1105886, In order to guarantee minimal disruption while using myCloud Desktop, we recommend always installing the newest updates available for your operating system. myCloud Desktop can be installed on both **Windows** and **macOS**. A version for **Linux** is not currently planned. **Windows** * 10 * 11 **Please note:** myCloud Desktop is only available for 64-bit Windows versions. You can find out more information about 32-bit and 64-bit operating systems on [Microsoft's official website](https://support.microsoft.com/en-us/help/15056/windows-7-32-64-bit-faq). **Mac** * 10.15 Catalina * 11.0 Big Sur * 12.0.1 Monterey

@"Neisuldeu12"#1105886 thanks for contribution > _\>... mycloud desktop 2.0 does not sync anymore with Mac OS High Sierra_ > > _any solution?..._ With all PCs and MACs, I only use myCloud with the direct Internet link and manually pull the data into the myCloud. Each automatic synchronization starts an internet connection and then needs resources from the system. [Secure cloud storage in Switzerland | Swisscom](https://www.swisscom.ch/en/residential/additional-services/mycloud.html) NB: This is also the case with Onedrive in connection with Office 365 and if there is still a slow internet connection, it looks even worse. On PC, however, only 30% CPU is used there. And after each start-up, until it has determined whether all files are syncronized. MyCloud always checks first 1:1 whether everything is the same. On mac, the idle CPU is actually not ideal yet. The problem does not exist on windows. We'll look at that again. Do you also have the above problem that your mac is blocked because of myCloud Desktop? In the last couple of months some improvements have been rolled out for myCloud Desktop. If your problem cannot be found in the myCloud help, you can contact the team there directly [myCloud: Web, Desktop or app login – Help | Swisscom](https://www.swisscom.ch/en/residential/help/apps-and-services/mycloud.html)

@"Neisuldeu12"#1105886 Hello I suggest you uninstall the myCloud Desktop application, and if you have a cleaning program for your Mac like CleanMyMac 3 or OnyX or another, do it. Restart your Mac and come back and look for the (fresh) My Cloud Desktop application on this following link: (don't forget to trash your old program if you kept the original one: My Cloud Desktop installer.pkg) [https://desktop.mycloud.ch/?os=mac&cid=myc\_LP\_footer\_link&lang=fr](https://desktop.mycloud.ch/?os=mac&cid=myc_LP_footer_link&lang=fr) Doremi

@"Neisuldeu12"#1105886 additional information a discussion is underway on the same subject in the community in German [myCloud Desktop synchronisiert nicht nach Update | Swisscom Community](https://community.swisscom.ch/t5/myCloud/myCloude-Desktop-synchronisiert-nicht-nach-Update/m-p/698850#M7255) **_myCloud Desktop does not synchronize after update_** also follow if a solution is advanced for the stated problem

Hello @"Neisuldeu12"#1105886 Are you still encountering the issue or our members comments could help you out? Thank you for your feedback. Have a good day

Yes On a MacBook Air 2011 (macOS 10.13 - High Sierra) It started with myCloud desktop 2.0 Thanky you for any explanation / solution

@"Neisuldeu12"#1105886 Thank you for this very short and succinct feedback 😁 it's really nice to have this kind of summary 😎 If your problem cannot be found in the myCloud help, you can contact the team there directly 😀 [myCloud: Web, Desktop or app login – Help | Swisscom](https://www.swisscom.ch/en/residential/help/apps-and-services/mycloud.html) after this contact, it will be very interesting to re-read your experiences 👨🎓

Hi, I am having the exact same issue. I had to remove and reinstall myCloud Desktop on a macOS 10.13.6 (performed a full cleanup first) and I am now unable to actually connect to the service. The application starts normally, and then asks me to connect. When I press the connect button the application simply crashes / stops. There is absolutely no error message in the log, the last log entry is always that it displays the login page and then nothing until the next restart of the app where you can see all the app startup messages. Is macOS 10.13.6 actually supported by the latest version of myCloud Desktop? Any clue what's going on?

Could Swisscom consider answering a quite simple question: Is mycloud desktop 2.0 not supported anymore on macOS 10.13? Do they consider doing anything about it? Many thanks in advance

@"LeylaG"#103702 Could you please help? @"Neisuldeu12"#1105886 This is a " customer help customer " Community. Did you try to contact the Hotline 0800 800800?

Hi, Thanks for your reply, do you mean that Swisscom personnel doesn't participate to this community, and that we have to go through a generic call center for such technical issues? Do you know if there is some sort of way to report bugs to Swisscom, and deal with complex issues outside of the call center? Best.

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mycloud desktop

Gaeilgeoir

@Julumietz55 Read post 13, please

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