Upgrading Internet without having to pay for TV

Marduk

Hi everybody,

This is more a rant than anything else, but I can't imagine I am the only one in this situation.

I wanted to upgrade my internet connection to something quicker today (50Mbps) as I noticed we are no longer in the year 2003, but noticed I had to pay the one off 99chf fee for activating TV as this is now part of the Vivo bundle even though I do not own a TV and will not bother watching it.

Contacted Swisscom and they confirmed that's how things are now and there is nothing else for me to do then pay the fee to activate TV if I want faster internet.😤

It would be nice to see if we could get an option to either not activate TV or have a non-bundled internet version which is not capped at 20Mbps for all those people who do not watch TV and are not able to have fibre.

1.By offering a non-bundled version you have the possibility to offer a more competitive pricing model for connection speeds <100Mbps (vDSL) more closely to what liberty group's upc-cablecom offers.

2. You could ask the exact same price but without offering tv as I doubt anyone would really care anyhow.

Thanks for listening

hed

Well, bundles are part of Swisscom's strategy. If you do not find the product or service you expect worth for money, you only can change the provider or wait until Swisscom will offer unbundled internet again.

Warren

If you choose Vivo M without fixnet and wtih TV light, you have the possibility to tell, that you don't need a tv-box. If you do so, you dont have to pay the 99.- tv activation. TV light, without tvbox means, that you only have the possibility to watch swisscom tv via tablet/smartphone/computer.

Marduk

Hi Warren,

Glad you took the time to read and reply to my rant!

Thanks a bunch, this is exactly what I wanted to see confirmed yesterday by support/sales.

I must've spoken to about 5 people now at Swisscom and all kept repeating the same thing.

In the end I wanted to go through the upgrade process myself via the customer center to confirm what had been said, yesterday I received the required activation code and selected what you described below but called them up just to be sure as the fee was still showing on the overview. The answer you already know.

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Marduk

Hi everybody,

Just got a call from Jana at Swisscom and she confirmed what Warren stated above.

Thanks to both of you for clearing up the confusion.

Have a great weekend!

Warren

Glad to hear that, hope you now had the chance to order your Vivo Package! Hav a Nice Weekend!

Marduk

Naturally, es ist dans la sacoche 😃

Kind regards,

Erik