EmK

Don’t use drugs when writing!

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@giondecurtins wrote:

emails cannot be sent on the tablet

be received!

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What kind of tablet?

[https://www.swisscom.ch/de/privatkunden/hilfe/internet/e-mail-einrichten-reparieren.html](https://www.swisscom.ch/de/privatkunden/hilfe/internet/e- mail-setup-repair.html)

Important it is not the password from WEB-Mail and Kundencenter!!

@DaniloPaterra et al

It is always difficult to give everyone the right answer. And even more difficult to feed the agents on the hotline with information. Imagine that people had to answer questions about the monthly bill, about proof of connection, about WiFi problems or why I only had such a low speed. If you now provide detailed expansion information, the list of questions gets longer and longer. Just imagine that you tell your daughter not to put her hand in the crocodile’s mouth. Then come back… “Why?” Because it is dangerous…“Why?”… because it would bite…“Why?”… etc. If I now tell you that Bearer 1 had a signal loss and as a result the mCAN was no longer accessible , then exactly 1% of customers can do something with it.

For everyone else, this means that the expansion or activation of the new service has been postponed, but we don’t yet know when it will be solved, as the cause may also still be unknown. It may be that the fiber optic was bent, that it was poorly welded during the splice, that the laser in the control center is defective… etc.

And that is exactly the case here. There are 2 mCANs in the same shaft on the street and both were built and measured as planned on October 30, 2019. And now there is a problem that needs to be investigated with the mCAN, but you can’t easily open the shaft in the street, and then it could have filled with water in the meantime. All points that simply can’t be planned for and won’t be done the next day. And that’s why there is no date when everything will run smoothly and the lines can be activated. Even I only see “postboned, no reliable date available” in the systems, and that’s exactly what we pass on in the checker.

Sorry, as Guido said, it still takes a little patience until the switchover takes place.

Best regards