TV freezes after about 8 seconds

Jezza

My Swisscom TV always pauses after about 8 seconds, any ideas why? It is perfect for those 8 seconds then... nothing. It is connected through LAN cable to a non swisscom router which is connected by powerline LAN to the actual Swisscom router.

Tux0ne

Your router seems to be not capable to handle the multicast traffic that swisscom tv needs.

Which router do you have and how did you configure the connection to the swisscom router?

Jezza

It is a Zyxel, probably P660HN-F1. I was using with Sunrise contract and I just hooked it up and stopped it working as a DHCP. Actually, I feared that was the issue.😞

grealish

You Swisscom TV box isn't getting the Multicast streams, possible the router hasn't IGMP proxy enabled, test a cable connected directly (no Powerline or wireless bridge) and see if that resolves it.

Google around for IGMP multicast routing etc.. + the router model number ( P660HN-F1) and you should be able to find a solution 😉

.. you can still survive watching on VOD's 😉

.. btw. Welcome to the Forum. shouldnt this thread be in TV forum?

suisse

Jezza wrote:

My Swisscom TV always pauses after about 8 seconds, any ideas why? It is perfect for those 8 seconds then... nothing. It is connected through LAN cable to a non swisscom router which is connected by powerline LAN to the actual Swisscom router.

the zyxel router is in bridge mode and igmp is enabled?

Why don't you simply use the swisscom router instead of this special constellation?

flup

I have the very same issue on my second Swisscom box which...because it is distant from the swisscom router...has a network adapter (Netgear). This has worked well in the past but now I get the 10 secs of picture and that is that. I have borrowed other adapters/range extenders to see if that is the problem but nope...no change. Have also checked out WiFi signal and it is stong with minimal interference from other local signals. Help! or 2nd box goes back!

Jezza

Two floors needs two routers and it is way better for me to have the Swisscom upstairs... oh, well

Zenistar

I have exactly the same problem after having Swisscom TV activated this morning. I checked all the channels and they play for exactly 8 seconds before stopping and a message popping up saying network connection lost.

Thanks for the tips above, i now suspect that the connection i have is preventing the multi cast:

Swisscom TV > Sonos (includes switch) > Apple Airport > Swisscom Router.

The reason for the connection to the Sonos is that i only have a single cable connection running into the living room.

I guess this evening I will be testing a couple of items:

Connect cable directly to Swisscom TV rather than the sonos
Switch the cable connection from the living room directly to the swisscom router rather than through the Apple Airport

Thanks for the heads up 🙂

Tom2

I have exactly the same problem with Swisscom router. It previously worked fine (with same router) in Lausanne, now we moved to Neuchâtel and kept the same set up... but now freezes up always after 8 seconds (just the same as problem as in other emails in this stream)

My router brand and make is " Centro grande (Pirelli)"

If any one worked out how to fix this I would really appreciate it.

Sincerely,

Tom

@Anonym