Internet Connection

Keunnefeng61

This is my first time ordering internet in Switzerland. I ordered Blue Internet M, and a few days later, I received the router and got an SMS saying I was connected to the Swisscom network. I turned on the router and connected it to the internet through the T+T socket, but the internet is not working. Could you explain what I did wrong and what needs to be done?And also, when am I supposed to pay for the internet? Because I haven’t been asked to do so yet.

Gaeilgeoir

@Keunnefeng61 This should not really be a problem, but perhaps the Internet is not yet active, we are only customers like you here, so I would advise you to call the hotline 0800 800800 and they can then see where the error lies.

Bills are usually due once a month, you can check in MySwisscom, see link below, whether there is already a bill, there you can also set how the bill is sent to you, paper (chargeable) or by e-mail (not chargeable).

Bills - My Swisscom

Keunnefeng61

How should I pay the bills?

Gaeilgeoir

Keunnefeng61 That depends which payment method you’ve choosen, in the link mentioned about you can choose between the following (i’ve choosen eBill):

You will receive a payment slip with the invoice, which you can use to pay the invoice at your bank or via e-banking.