Netflix app crashing

gerchris

The Nerflix app regularly crashes just after starting. i nearly always have to restart the app to watch something at least once ( last evening 4 times). Anyone else experiencing this?

Gaeilgeoir

gerchris I suppose you're using the App on your TV box. If yes, did you ever try a factory reset, with a paper clip in the small hole, on the bottom or the rear panel, depending on the sort of box you're using?

https://www.swisscom.ch/en/residential/help/device/blue-tv.html

Another question. How the box is connected to the router? Ethernet or WLAN?

gerchris

its the uhd box connected through LAN. If i do a factory reset do i loose all recordings?

Gaeilgeoir

@gerchris No, everything is stored in the cloud, you don't lose anything.

gerchris

Many thx, seems to have worked, will see if it is stable over the next days

Gaeilgeoir

@gerchris You're welcome. Hope it remains stable. A feedback would really be highly appreciated👍.

UrsSch

Hi @gerchris

And is Netflix now more stable after the reset? Or can you see the Netflix crashes again?

thanks for your feedback.

cheers

gerchris

Yes, working fine now for about a week after the reset, no problems