Dear Community, We are changing our products to make it easier and clearer to make calls and surf abroad as of 1 July 2021. The main difference: more cost security for you. **What is new from 1 July?** * Packages for surfing, making calls and sending SMS/MMS are now valid for 12 months rather than 30 days so you have more time to use the volume you purchased. * Calls abroad will now be charged to the exact second so you only pay for the actual call time rather than started minutes. You will be charged for the first 30 seconds of outgoing calls and then billed by the second thereafter. * As well as setting a limit for data use abroad, you can also now set a limit for calls and SMS/MMS. You can set both limits at any time in Swisscom Cockpit, giving you better protection from high roaming costs and ensuring your data usage and costs stay under control when you use your mobile phone abroad. * The new legislation means mobile services are no longer available on ships and planes, as these networks do not support real-time billing. You can only surf, call and send messages when you are connected to the WLAN and using a messaging service. As long as you have a connection to the mobile network on land, your mobile phone will still work as normal on the ship. * You can no longer call local business numbers abroad but Swiss short-dial and value-added service numbers will now be available. **Do I need to do anything?** * You have a Mobile subscription with an allowance for abroad (data, minutes, SMS/MMS): as long as you have allowance left, you can continue to surf, make calls and send messages during your holidays, worry-free. The roaming adjustments do not affect your allowance. * You will only have to purchase a package to use your mobile phone abroad once you have used all your data, call minutes or SMS/MMS (or if your subscription does not include an allowance for abroad). * Making calls abroad: you should ensure that the country code precedes any telephone number you dial (such as +49 for Germany), as otherwise it will not be possible to make the call (except emergency number). And if you have blocked calls from Switzerland to other countries, then calls to foreign numbers will now also be blocked when you are abroad. You can unblock calls easily in [My Swisscom](https://www.swisscom.ch/myswisscom/d?useCase=blockVasNumbersMobile). With or without a data allowance in your Mobile subscription: from 1 July, you need to set your roaming limits for calls/SMS/MMS and surfing in the Swisscom Cockpit under "Costs" before you set off. You can also adjust the limits later in the Swisscom Cockpit. Access to the Cockpit is free of charge and does not use roaming credit. Find out more about mobile phone usage while travelling abroad on this [page](https://www.www.swisscom.ch/en/residential/help/mobile/roaming.html). Do you have any questions or comments? Please feel free to have your say and engage with the Swisscom Community.

Could you please describe exactly what will change in following (current) context, because having half on something unlimited means unlimited: \- UE/West Europe: 40 GB/month \- phone/sms/mms: unlimited \- rest of the world: 100 MB/month \- 1000 msg/month Thanks

@"Stauthaumpeust48"#1034531 thanks for contribution this equivalent post on the Community in German should answer the request to read and translate if necessary [Änderungen bei Roaming-Angeboten – Seite 2 | Swisscom Community](https://community.swisscom.ch/t5/Roaming/%C3%84nderungen-bei-Roaming-Angeboten/td-p/670548/page/2) _" The adjustment only relates to the roaming limit. In other words, **everything that is used in addition to the included volume** (news, minutes, data). **And this limit can be adjusted at any time in the Swisscom Cockpit**. **Your inclusive volume remains unchanged**. Warm wishes CorinaS"_ _" Regardless of the subscription (with or without inclusive units), **you could already set a cost limit in the cockpit.** This limit came into effect when activities are carried out in the roaming area that cause additional costs, i.e. are not included. So far this was one **limit** for everything, now there are two **limits** that can be managed separately. For customers who have already entered a **limit**, this value is divided equally between the new **limits**, but can of course be changed at any time. **There is NO change to the included units**, only the protection against high roaming costs is further refined and can thus be influenced in more detail. ThomasS"_

Hello @"Stauthaumpeust48"#1034531 You will continue to enjoy your 40 GB data per month and unlimited phone and SMS for the European Union/Western Europe, respectively 100 MB an 1'000 SMS per month outside EU/Western Europe. You can check the roaming tariffs on this link: [https://bit.ly/3ppGmPm](https://bit.ly/3ppGmPm ) Hope it helps!

Hello. So, with simple words what that mean according to my subscription? I have 40 GB montly in roaming, and all the rest - calls, mms, sms are unlimited.

Do we already know the pricing for the new Travel Voice Option. 60 Minutes for one year at what price?

Hello @"Priepiennauld95"#1034665 All the infos about the new Travel Voice 12 months will be available from 1 July. Thank you for your patience. Leyla

Hello, the new Telecommunications act, in its art.10b.3, specifies that satellite roaming should be made available as a separate option, independently of other roaming changes: [https://fedlex.data.admin.ch/filestore/fedlex.data.admin.ch/eli/cc/2007/166/20210701/fr/pdf-a/fedlex-data-admin-ch-eli-cc-2007-166-20210701-fr-pdf-a.pdf](https://fedlex.data.admin.ch/filestore/fedlex.data.admin.ch/eli/cc/2007/166/20210701/fr/pdf-a/fedlex-data-admin-ch-eli-cc-2007-166-20210701-fr-pdf-a.pdf) on the other hand, on your web page [https://www.swisscom.ch/new-roaming/](https://www.swisscom.ch/new-roaming/) you write that you are totally switching off satellite roaming and do not mention any possibility to turn it back on. Do you plan to maintain a possibility of satellite roaming? I need this feature.

@"div"#725676 As mentioned by @"CorinaS"#838639 in the german part of our community: > @"CorinaS"#838639 wrote: > > Es ist so: Mit einem Satellitentelefon ist keine Echtzeitabrechnung möglich, weshalb keine Kostenlimite garantiert werden kann. Dies wird jedoch per 1.7. vorgeschrieben. Ausserdem verwenden nur sehr wenige Kund\*innen ihre SIM-Karte in einem Satellitentelefon, welches auch anderweitig abgerechnet werden kann. Deshalb hat sich Swisscom aufgrund der neuen Regulierungsanforderung entschieden, die Abrechnung via SIM-Karte nicht mehr anzubieten. Ich hoffe, diese Antwort hilft dir weiter. Liebe Grüsse! > > * * * To transalte this: > _Real-time billing is not possible with a satellite phone, which is why no cost limit can be guaranteed. However, this will be mandatory as of 1.7. In addition, very few customers use their SIM card in a satellite phone, which can also be billed in other ways. Therefore, due to the new regulatory requirement, Swisscom has decided to no longer offer billing via SIM card._

Hi all, I have also be surprised about the end of roaming on cruise ships and aircrafts. Swisscom has always been the provider that had the most roaming agreement around the globe, so it is a bit surprising. Moreover, the market of cruises/flights is always keeping growing (obviously before COVID-19) fast. As I said on the German speaking forum, Sunrise offer the option to deactivate Satellite connections for a while now, directly in the cockpit. We will see if the arguments of Swisscom are true about the technical considerations by observing the behaviour of the competitors.

@"DomiP"#926068 I just discussed this issue with customer support, and they have told me that those roaming changes would not affect my subscription inOne mobile XS. Update on 01.07.21: the customer support misinformed me, satellite roaming stopped working.

New Telecommunications Act: roaming change creates more cost security

LeylaG

@Plauflaulla67 I meant screen shots of the Swisscom Cockpit as I cannot see "Calls from Switzerland" there.

Sorry if I don't understand your point.

Plauflaulla67

Hello LeylaG

I have re-attached it with a pen mark on it.

It's the last option on "Blocking Settings".

Best regards,

Iulian

LeylaG

I guess there is a misunderstanding here. The screen shots you sent are the same that I did earlier. They are from My Swisscom account or My Swisscom App and not from the Cockpit. This is the Swisscom Cockpit: https://cockpit.swisscom.ch/Login/EnterMsisdn/?language=en

In your My Swisscom account, if you block the international calls option on "Blocking Settings", it should not affect roaming (if active) and you should be able to call once you are abroad.

Plauflaulla67

Hi LeylaG

I think that somehow I don't get what you are looking for, but I have attached more screenshots to make sure that the needed info is in there.

Hopefully it's ok now 😁

Screenshot 2021-07-12 at 16.42.44.png

Screenshot 2021-07-12 at 16.42.20.png

Screenshot 2021-07-12 at 16.42.01.png

Screenshot 2021-07-12 at 16.41.44.png

Screenshot 2021-07-12 at 16.41.17.png

LeylaG

Thank you @Plauflaulla67

You wrote: "Unfortunately, the general calls blocking settings is described in Cockpit as "calls from Switzerland"."

I am looking for "calls from Switzerland" in the Swisscom Cockpit, but can't find it.

Maybe I am missing the point.

I will check with the Roaming Team and let you know their feedback.

Thank you for your patience

LeylaG

Hello @Plauflaulla67

I already received an answer from the Roaming Team:

"In order to be able to bill calls in real time and in compliance with the new federal roaming rules, we have implemented Home Routing."

That means that the behaviour you described is correct: if international calls blocking set is activated, you will not be able to reach local or third country numbers once you are abroad either. Only calls to Switzerland are possible, which I admit is a bit awkward.

However, the description of the My Swisscom barring set will be adapted at the end of July.

I am sorry I was not able to give you this information in the first place.

Please let me know by sending me a private message your mobile number and the date on which you called your mom. I would be glad to check if that call has been charged and credit you the amount.

Have a nice afternoon

Plauflaulla67

Hello @LeylaG,

Thank you for the explanation, it actually sounds logic even if I would like that the implementation would be different. The charged ammount is not a problem, I was only upset about the need to manually manage the restriction.

I still belive that this implementation should be changed. Considering that I am for sure not the only affected customer, I suggest that the roaming team should not wait for more complaints, but look for a solution.

Thank you and have a nice afternoon.

Iulian

LeylaG

@Plauflaulla67 Dear Iulian,

Thank you for your kind reply and understanding.

Let's see how they change this.

I stay available should you need further assistance.

Have a lovely evening

Thaumaureil91

I've took a package 1G for roaming in Europe, but cannot connect except cockpit web site. Currently in Germany.

Thaumaureil91

same issue with me

DomiP

@Thaumaureil91 i would suggest You to get in touch with Swisscoms Helpdesk. They should be able to enable these packages correctly.

nukapop92

Roaming allows you to make calls, send texts, and use wireless data even when you're outside of your network's boundaries. The downside, of course, is that roaming data usually comes with extra charges to your account. get-vidmateapp.com

get-mobdroapk.com

Gaeilgeoir

@nukapop92 You're right, but the best thing would be, if Switzerland would adapt the roaming regulations of the EU, as Liechtenstein, Norway and Iceland did.

« Page précédente