Double payment by mistake

Feiyeuthei52

Hi, by mistake a did pay a Swisscom bill twice - one on Twint and one with the invoice. Can I get my money reimbursed? or does it stay as credit for further invoices?

suisse

call the hotline under 0800 800 800 or use the chat function

DomiP

Or alternatively at https://www.swisscom.ch/en/res/hilfe/kontakt.html?campID=shortcut-contact#rechnungen-und-bezahlen/bezahlen. There you have a full overview of all options you have - Call, WhatsApp, SMS, whatever 😉

LeylaG

Hello @Feiyeuthei52

In case of a double payment the surplus will automatically be credited on the next invoices.

Hope it helps!