A DAY IN THE LIFE OF A DINOSAUR
It is abundantly clear that many Swisscom customers, of
which I am one, are displeased with the latest release of
the TV Box application. Some are even livid.
Of course jumping up and down or screaming from the
rooftops will achieve nothing at all if Swisscom cannot
understand its customers or doesn't know how to delight
them.
So, let's try persuasion:
Around 240 million years ago and before I was allowed to develop software applications, I had to spend a year in
customer support. That helped me appreciate the value of
good design and what happens when a developer doesn't
do a professional job and codes grotty software instead
of developing a quality application.
Listening to the customer, documenting the requirements
implementing to formal standards, discipline, quality and
adding value in everything one does are prerequisites!
If Swisscom had their TV box application coded by a third
party company, I would suggest that they consider asking
for their money back.
If it was coded in-house they might wish to reassign the
person responsible to more suitable duties, like clearing
the yellow snow in Antarctica.
'Now where did that Stegosaurus go to?'
With very best regards.
R. C. Williams Ph.D.